Call Center Agent

HP
Ottawa
Workplace: OnsiteFull timeCAD 20 - 29 hourlyFunction: Customer Support (Service Desk)Experience: 4-6 yearsEducation: high_schoolSkills: ["Effective communication","Learning agility","Customer centricity","Results orientation","Digital fluency"]

Independently address customer concerns using established protocols, resolving moderately complex technical issues from incoming interactions and proactive notifications. Provide detailed responses on products, services, technical matters, and customer entitlements, including current and obsolete offerings. Collaborate with cross-functional teams to improve processes and quality, maintain data confidentiality, and support department operational plans with minimal supervision.

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FursaFursa
HP
HP
1 week ago

Call Center Agent

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Independently address customer concerns using established protocols, resolving moderately complex technical issues from incoming interactions and proactive notifications. Provide detailed responses on products, services, technical matters, and customer entitlements, including current and obsolete offerings. Collaborate with cross-functional teams to improve processes and quality, maintain data confidentiality, and support department operational plans with minimal supervision.
Location: Ottawa
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Address customer concerns independently using established protocols and moderate judgment while following process.
  • •Resolve moderately complex hardware and software technical issues from incoming interactions and proactive notifications.
  • •Provide comprehensive answers about services, products, and technical matters, including repairs and extended warranty entitlements.
  • •Proactively assist customers to mitigate or prevent problems and contribute to initiatives improving processes and quality.
  • •Collaborate with programmers, QA testers, and managers to ensure successful outcomes and share technical information to support operational plans.

Pay and Benefits

Salary: CAD 20 - 29 hourly
Perks:Health InsuranceDentalLife InsuranceDisabilityPaid Leave

Key Requirements

  • •High School Diploma/GED or higher secondary education, or equivalent work competence.
  • •Typically 4–6 years of related work experience in remote/telephone support or customer environments.
  • •Ability to independently address customer concerns using established protocols and make moderate judgments within process.
  • •Experience supporting hardware and software issues through customer interactions and proactive notification systems.
  • •Knowledge of IT support tools and environments, including issue tracking and IT service management.
Experience:4-6 years
Education:High School
Skills:Effective communicationLearning agilityCustomer centricityResults orientationDigital fluency
Tech Stack:Active DirectoryAgile MethodologyAutomationComputer HardwareDesktop SupportHelp Desk SupportInformation Technology Infrastructure LibraryIssue TrackingIT Service ManagementLinuxMicrosoft AzureMicrosoft Office 365Microsoft Windows 10Operating SystemsPeripheral DevicesScriptingServiceNowTechnical SupportWindows Servers

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn