Browserstack

3 weeks ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Renewals Specialist will manage a regional portfolio of SaaS clients, ensuring on-time contract renewals, driving cross-sell and up-sell opportunities, and collaborating with Sales, Finance and Legal. You’ll negotiate renewals, maintain executive-level relationships, and use Salesforce to manage the customer lifecycle, with a focus on retention and revenue growth from Mumbai-based accounts.

Location: Mumbai

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage customer contract renewal process and present to key clients and senior-level executives to negotiate and close contract renewals.
•Establish and maintain long-term relationships to maximize future retention and revenue opportunities
•Drive contract expansion by creating upsell opportunities and finding creative ways to drive more value in the account at renewal time
•Coordinate with BrowserStack customer-facing teams to meet, develop and implement strategic retention plans to accommodate goals
•Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention

Pay and Benefits

Perks:Remote WorkHealth InsuranceGratuityPaid LeaveRemote-firstHome Office

Key Requirements

•1-3 years of Renewals or Account Management experience in a SaaS organization
•Strong communication and negotiation skills with clear guidance via email, phone, or in-person
•Ability to cross-collaborate effectively
•Knowledge of Salesforce.com or similar CRM tools
•Experience managing contract renewals and negotiating terms with stakeholders

Experience:SaaSRenewalsAccount Management

Skills:CommunicationNegotiationCollaborationRelationship-buildingProblem-solving

Languages:English

Tech Stack:SalesforceSFDCCRM

Company Brief

Browserstack

Provides a cloud-based web and mobile testing platform that enables developers and QA teams to test websites and apps across real browsers, devices, and operating systems for automated and manual testing workflows.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Mumbai, India

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Browserstack

3 weeks ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage customer contract renewal process and present to key clients and senior-level executives to negotiate and close contract renewals.
•Establish and maintain long-term relationships to maximize future retention and revenue opportunities
•Drive contract expansion by creating upsell opportunities and finding creative ways to drive more value in the account at renewal time
•Coordinate with BrowserStack customer-facing teams to meet, develop and implement strategic retention plans to accommodate goals
•Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention

Pay and Benefits

Perks:Remote WorkHealth InsuranceGratuityPaid LeaveRemote-firstHome Office

Key Requirements

•1-3 years of Renewals or Account Management experience in a SaaS organization
•Strong communication and negotiation skills with clear guidance via email, phone, or in-person
•Ability to cross-collaborate effectively
•Knowledge of Salesforce.com or similar CRM tools
•Experience managing contract renewals and negotiating terms with stakeholders

Experience:SaaSRenewalsAccount Management

Skills:CommunicationNegotiationCollaborationRelationship-buildingProblem-solving

Languages:English

Tech Stack:SalesforceSFDCCRM

Company Brief

Browserstack

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Mumbai, India

Founded: 2011

Website LinkedIn