Lead - Solution Engineer

Freshworks
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Presentation","Collaboration","Stakeholder management","Relationship-building"]

Work with SMB and mid-market customers as part of the Freshservice SMBC Sales Support team, running discovery sessions, architecting tailored solutions, and delivering technical demos and POCs. Position Freddy AI Copilot, Freddy AI Agents, and Agent Studio by explaining AI/LLM concepts and building simple agent workflows. Create solution proposals and RFP/RFI responses, collaborate across Sales, Product, Engineering, and Implementation, and continuously improve pre-sales enablement.

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Freshworks
Freshworks
2 days ago

Lead - Solution Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Work with SMB and mid-market customers as part of the Freshservice SMBC Sales Support team, running discovery sessions, architecting tailored solutions, and delivering technical demos and POCs. Position Freddy AI Copilot, Freddy AI Agents, and Agent Studio by explaining AI/LLM concepts and building simple agent workflows. Create solution proposals and RFP/RFI responses, collaborate across Sales, Product, Engineering, and Implementation, and continuously improve pre-sales enablement.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Engage with SMB and mid-market customers to understand business and technical challenges, run discovery sessions, and architect tailored solutions.
  • •Deliver product demonstrations and Proofs of Concept (POCs), addressing technical objections and aligning solutions to customer needs.
  • •Position and explain AI capabilities clearly to technical and business audiences, tying AI features to outcomes like ticket deflection and agent productivity.
  • •Build and configure simple AI agents and automated workflows in Agent Studio (or comparable tools) for demos and POCs.
  • •Create solution proposals and technical documentation (including SoWs and RFP/RFI responses) and collaborate with Sales, Product, Engineering, and Implementation teams.

Key Requirements

  • •5–8 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role.
  • •Strong background in SaaS, cloud technologies, APIs, and enterprise software environments, with experience designing and delivering demos and POCs.
  • •Hands-on familiarity with AI/LLM concepts such as prompting, RAG, and agentic workflows; experience configuring/building AI agents or copilots (e.g., Agent Studio or similar low-code builders).
  • •Ability to explain and position AI value to both business and technical stakeholders, addressing concerns like accuracy, data privacy, and change management.
  • •Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) and familiarity with ITSM products and market.
Experience:5-8 yearsSaaSCloudAPIsEnterprise softwarePre-salesITSMAI/LLM
Education:Bachelor's
Skills:CommunicationPresentationCollaborationStakeholder managementRelationship-building
Languages:English (US)
Tech Stack:Freddy AIFreddy AI CopilotFreddy AI AgentAgent StudioAI/LLMPromptingRAGAgentic workflowsLow-code agent buildersLLM APIsSaaSCloud technologiesAPIsAutomation workflowsITSM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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