Bilingual (English/French) Customer Service Agent - remote Canada

Stanley Black & Decker
Mississauga
Workplace: RemoteFull timeCAD 50,000 - 55,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Reliability","Professionalism","Composure"]

Handle bilingual customer service inquiries for internal teams, customers, and distributors while maintaining a high level of responsiveness. Process transactions and questions using Outlook, SAP, and Esker, take distributor and end-user calls, and provide accurate information. Collaborate with functional teams to reduce order-process errors and inefficiencies, ensuring reliable day-to-day support in a high-volume call and systems environment.

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Stanley Black & Decker
Stanley Black & Decker
6 days ago

Bilingual (English/French) Customer Service Agent - remote Canada

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Handle bilingual customer service inquiries for internal teams, customers, and distributors while maintaining a high level of responsiveness. Process transactions and questions using Outlook, SAP, and Esker, take distributor and end-user calls, and provide accurate information. Collaborate with functional teams to reduce order-process errors and inefficiencies, ensuring reliable day-to-day support in a high-volume call and systems environment.
Location: Mississauga
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process transactions and various inquiries using Outlook, SAP, and Esker.
  • •Receive distributor calls and some end user calls.
  • •Provide reliable information to both internal and external customers.
  • •Collaborate with functional groups to proactively eliminate errors and inefficiencies in the order process.

Pay and Benefits

Salary: CAD 50,000 - 55,000 annually
Perks:Paid LeaveGym MembershipEmployee Discounts

Key Requirements

  • •College or university diploma/degree
  • •Bilingual French/English (written and spoken)
  • •Ability to handle multiple tasks in a high call/systems volume environment while staying composed and flexible
  • •Communicate professionally and courteously with sales personnel and distributors (oral and written)
  • •Strong keyboard and data entry skills (minimum 30 wpm)
Skills:CommunicationTeamworkReliabilityProfessionalismComposure
Languages:EnglishFrench
Tech Stack:OutlookSAPEsker

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website