Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Enthusiastic","Energetic","Attention to detail","Customer service"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while ensuring safe driving and thorough vehicle checks. Load and unload vehicles, inspect haulers for safe operation, and complete customer paperwork and detailed notes in the customer tracking system. Work rotating shifts in a 7-days-a-week environment, with performance-based pay growth and support from Carvana’s Market Operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while ensuring safe driving and thorough vehicle checks. Load and unload vehicles, inspect haulers for safe operation, and complete customer paperwork and detailed notes in the customer tracking system. Work rotating shifts in a 7-days-a-week environment, with performance-based pay growth and support from Carvana’s Market Operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers.
  • •Frequently load and unload vehicles and inspect the car hauler to ensure it remains safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy.
  • •Maintain a rotating weekday/weekend schedule across assigned shift hours (7am-5pm, 9am-7pm, or 11am-9pm).

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Frequent driving requirements: excellent visual acuity and manual dexterity; must be able to follow safe-driving expectations.
  • •Must pass a drug test, obtain a DOT Medical Card, and possess a valid driver’s license (role is not eligible for visa sponsorship).
Experience:2+ yearsCustomer-facing
Skills:Self-motivatedEnthusiasticEnergeticAttention to detailCustomer service
Licenses:Valid driver’s licenseNotary (local jurisdiction)Chauffeur’s license (or other state specialty license)Vehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn