Business Analyst IT (CRM)

Audemars Piguet
Switzerland
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Communication","Prioritization","Analysis","Leadership","Influencing"]

Play a key role in translating Commercial team needs into high-value digital solutions, shaping and prioritizing a CRM and Retail roadmap. Lead requirements workshops, formalize business needs into user stories and functional specifications, and partner with development, architecture, integration, and quality teams to deliver compliant solutions. Support design, testing, deployment, change management, and continuous improvement by analyzing solution performance and user feedback.

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Audemars Piguet
Audemars Piguet
17 hours ago

Business Analyst IT (CRM)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Play a key role in translating Commercial team needs into high-value digital solutions, shaping and prioritizing a CRM and Retail roadmap. Lead requirements workshops, formalize business needs into user stories and functional specifications, and partner with development, architecture, integration, and quality teams to deliver compliant solutions. Support design, testing, deployment, change management, and continuous improvement by analyzing solution performance and user feedback.
Location: Switzerland
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Translate Commercial team needs into value-creating digital solutions.
  • •Prioritize the initiatives portfolio based on business value, impact, and feasibility.
  • •Facilitate discovery/requirements workshops and formalize business requirements into user stories, processes, and functional specifications.
  • •Collaborate with development, architecture, integration, and quality teams to ensure solutions meet business needs and company standards.
  • •Drive CRM and Retail roadmap evolution, support delivery lifecycle (design, testing, acceptance, deployment, change support), and analyze performance/user feedback for continuous improvement.

Pay and Benefits

Perks:Health InsurancePaid LeaveRemote WorkRestaurantPension

Key Requirements

  • •Proven experience as a Business Analyst IT.
  • •Significant experience on CRM, Clienteling, Marketing, or Retail projects.
  • •Strong expertise in Salesforce Marketing Cloud.
  • •Excellent skills in analysis, structuring, and prioritization.
  • •Experience leading IT projects and communicating effectively with both IT and business stakeholders.
Skills:CommunicationPrioritizationAnalysisLeadershipInfluencing
Languages:FrenchEnglish
Tech Stack:Salesforce Marketing Cloud

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn