[Closed] Technical Support Senior Technician at Dell (Casablanca)

This position is no longer accepting applications.

Dell

3 weeks ago

Technical Support Senior Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Closed

Job Summary

Provide first-level technical support for Dell products, handling customer questions on installation, operation, configuration, and customization for desktops, laptops, and peripherals. Diagnose issues using troubleshooting techniques and tools, assign and manage incidents following documented guidelines, and guide customers through problem resolution. Log and track solution details in the customer database while keeping customers informed throughout the incident lifecycle. Support is delivered online and by phone.

Location: Casablanca

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level support to customers.
•Use troubleshooting techniques and tools to identify technical defects/issues.
•Assign incidents according to documented guidelines and procedures.
•Support customers through problem resolution while keeping them informed throughout the incident.
•Clearly and concisely log and track solution details and maintain/update the customer database.

Key Requirements

•Fluent communication skills in English and French.
•Minimum 1-year related experience in technical support.
•Ability to analyze and solve technical problems using troubleshooting skills.
•Good organizational and interpersonal skills.
•Excellent telephone and customer handling skills.

Experience:1+ yearsTechnical support

Skills:Organizational skillsInterpersonal skillsTelephone communicationCustomer handlingProblem-solving

Languages:EnglishFrench

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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This position is no longer accepting applications.

Dell

3 weeks ago

Technical Support Senior Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Closed

Job Summary

Location: Casablanca

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level support to customers.
•Use troubleshooting techniques and tools to identify technical defects/issues.
•Assign incidents according to documented guidelines and procedures.
•Support customers through problem resolution while keeping them informed throughout the incident.
•Clearly and concisely log and track solution details and maintain/update the customer database.

Key Requirements

•Fluent communication skills in English and French.
•Minimum 1-year related experience in technical support.
•Ability to analyze and solve technical problems using troubleshooting skills.
•Good organizational and interpersonal skills.
•Excellent telephone and customer handling skills.

Experience:1+ yearsTechnical support

Skills:Organizational skillsInterpersonal skillsTelephone communicationCustomer handlingProblem-solving

Languages:EnglishFrench

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor