Director of Account Management

Stride Learning
United States
Workplace: RemoteFull timeUSD 91,000 - 140,000 annuallyFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Team leadership","Coaching","Analytical thinking","Forecasting","Communication"]

Lead MedCerts’ B2B account management function by managing the Strategic Account Management team, owning partner onboarding and growth, and driving retention, account expansion, and revenue performance. Own account management playbooks, run pipeline and account-health reviews, forecast in Salesforce, and coordinate cross-functionally to launch durable partner programs across employer, workforce, and academic channels.

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Stride Learning
Stride Learning
1 day ago

Director of Account Management

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead MedCerts’ B2B account management function by managing the Strategic Account Management team, owning partner onboarding and growth, and driving retention, account expansion, and revenue performance. Own account management playbooks, run pipeline and account-health reviews, forecast in Salesforce, and coordinate cross-functionally to launch durable partner programs across employer, workforce, and academic channels.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Manage, coach, and develop the Strategic Account Management team against account plans and performance metrics.
  • •Optimize account management playbooks and standard operating procedures, including pipeline, retention, and account-health reviews.
  • •Own onboarding and launch for new B2B partners to reach first enrollments and student outcomes quickly.
  • •Own retention and expansion across B2B employer, workforce, and academic partners, building growth plans for enrollments and revenue per partner.
  • •Advise senior partner leaders on transformational workforce solutions and forecast portfolio revenue, retention, and enrollment targets in Salesforce.
Travel: Medium travel

Pay and Benefits

Salary: USD 91,000 - 140,000 annually
Perks:Health Insurance

Key Requirements

  • •At least 10 years in workforce development, higher education, healthcare workforce, or B2B education and training, including a minimum of 5 years leading and developing a team.
  • •Track record leading account management, partnership, or sales teams to revenue, retention, and growth targets.
  • •Experience advising senior leaders across employer, workforce board, or academic settings on multi-stakeholder workforce or education solutions.
  • •Strong analytical, forecasting, and CRM discipline, ideally in Salesforce.
  • •Excellent written and verbal communication and the judgment to represent MedCerts with executive-level partners.
Experience:10+ yearsWorkforce developmentHigher educationHealthcare workforceB2B education and training
Education:Bachelor's
Skills:Team leadershipCoachingAnalytical thinkingForecastingCommunication
Tech Stack:Salesforce

Company Brief

Stride Learning
Builds digital learning solutions and instructional design services for organizations and educators, offering personalized curriculum, training, and professional development aimed at improving learner outcomes and engagement.
Industry: EdTech
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