Operations Coordinator

Aon
Philippines
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Stakeholder management","Interpersonal skills","Integrity","Credibility","Dedication"]

Provide day-to-day operational support to the Operations Manager and the Affinity business, ensuring operational controls and administrative/reporting procedures are in place. Manage issues and queries from segments, support adherence to standard processes, and identify improvement opportunities. Design and maintain segment standard operating procedures, build knowledge of handoff points, and deliver trend analysis and periodic reporting on operational performance metrics while partnering with segment leaders and internal stakeholders.

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FursaFursa
Aon
Aon
1 day ago

Operations Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide day-to-day operational support to the Operations Manager and the Affinity business, ensuring operational controls and administrative/reporting procedures are in place. Manage issues and queries from segments, support adherence to standard processes, and identify improvement opportunities. Design and maintain segment standard operating procedures, build knowledge of handoff points, and deliver trend analysis and periodic reporting on operational performance metrics while partnering with segment leaders and internal stakeholders.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Provide day-to-day support to the Operations Manager to ensure segments have proper operational controls and reporting procedures and systems.
  • •Manage issues and queries raised by segments, ensuring standard processes are followed and improvement opportunities are identified.
  • •Design and maintain standard operating procedures for each segment, including understanding handoff points between segments and supporting functions.
  • •Build strong working relationships through regular engagement with segment leaders and internal partners.
  • •Perform trend analysis and periodic reporting of business and operational performance metrics, including monitoring control measures and supporting bulk tasks such as mail-outs via Aon tools.

Key Requirements

  • •Proven experience in operations or a similar role.
  • •Curiosity in project management and process improvement in business or related fields.
  • •Strong Microsoft Excel skills and exposure to data analysis.
  • •Strong stakeholder management and interpersonal skills.
  • •Personal qualities of integrity, credibility, and dedication; understanding of general insurance or financial services is desirable.
Experience:OperationsProcess improvement
Skills:Stakeholder managementInterpersonal skillsIntegrityCredibilityDedication
Languages:English
Tech Stack:Microsoft Excel

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor