Account Executive - Mid Market

Freshworks
San Mateo
Workplace: HybridFull timeUSD 100,000 - 150,000 annuallyFunction: SalesSkills: ["Communication","Listening","Problem-solving","Consultative approach","Adaptability","Relationship building"]

Partner with mid-sized businesses (500–1,000 employees) to improve employee experience with Freshworks’ IT service management, onboarding, and engagement solutions. Conduct consultative discovery and value-based conversations, build and manage a healthy pipeline, and guide buyers through the decision process. Own negotiations and closure for mid-market opportunities while collaborating with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience.

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Freshworks
Freshworks
3 days ago

Account Executive - Mid Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Partner with mid-sized businesses (500–1,000 employees) to improve employee experience with Freshworks’ IT service management, onboarding, and engagement solutions. Conduct consultative discovery and value-based conversations, build and manage a healthy pipeline, and guide buyers through the decision process. Own negotiations and closure for mid-market opportunities while collaborating with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Lead value-based, consultative conversations with mid-market customers to understand needs around ITSM, onboarding, and employee engagement.
  • •Build and manage a healthy pipeline through proactive prospecting, virtual selling, and discovery.
  • •Work with buying teams to build trust and clarity throughout decision-making.
  • •Manage and close mid-sized opportunities from negotiation through final agreement.
  • •Collaborate with Marketing, Solutions Engineering, and Customer Success to ensure a seamless customer experience.

Pay and Benefits

Salary: USD 100,000 - 150,000 annually

Key Requirements

  • •3+ years of experience in SaaS or mid-market sales with a track record of exceeding targets and building strong customer relationships.
  • •A natural communicator who listens deeply, asks the right questions, and drives value in conversations.
  • •Solid understanding of SaaS platforms (bonus points for experience with employee experience solutions).
  • •Comfort working in a fast-paced, evolving environment where ideas are valued.
  • •A consultative, adaptable, and thoughtful approach—strategic but hands-on when needed.
Experience:SaaSMid-market sales
Skills:CommunicationListeningProblem-solvingConsultative approachAdaptabilityRelationship building
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor