Strategy & Operations Lead, New Verticals

Broccoli AI
San Francisco
Workplace: OnsiteFull timeUSD 170,000 - 250,000 annuallyFunction: Business OperationsExperience: 6+ yearsSkills: ["Communication","Problem-solving","Leadership","Analytical thinking","Cross-functional collaboration"]

Lead the expansion of Broccoli into new home-services verticals by defining the go-to-market, onboarding, and product priorities for each segment; translate customer insights into prioritized investments, partner with product and engineering, design scalable onboarding and CS playbooks, and build a repeatable framework to enter, validate, and scale future verticals across trades.

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FursaFursa
Broccoli AI
Broccoli AI
3 months ago

Strategy & Operations Lead, New Verticals

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead the expansion of Broccoli into new home-services verticals by defining the go-to-market, onboarding, and product priorities for each segment; translate customer insights into prioritized investments, partner with product and engineering, design scalable onboarding and CS playbooks, and build a repeatable framework to enter, validate, and scale future verticals across trades.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop deep vertical expertise by spending time with customers in each new vertical to understand their businesses, workflows, economics, and pain points.
  • •Shape the product roadmap by vertical by translating customer insights into prioritized product investments and partnering with PM and engineering on relevant workflows, integrations, and configurations.
  • •Evolve onboarding and customer success by designing how we onboard, activate, and retain customers in each vertical, and building scalable playbooks for the CS team.
  • •Own go-to-market by vertical, including positioning, marketing materials, partnerships, and channel strategy to ensure compelling vertical stories.
  • •Build the new-vertical playbook by defining a repeatable framework Broccoli uses to enter, validate, and scale future verticals and measure success.

Pay and Benefits

Salary: USD 170,000 - 250,000 annually

Key Requirements

  • •6+ years of experience as an operator at a PE-backed home services company, at a top-tier strategy consulting firm (Bain, BCG, McKinsey), and/or high-growth startup.
  • •Strong analytical ability, including comfort structuring ambiguous problems, building business cases, and pressure-testing assumptions with data.
  • •Excellent executive communication, including the ability to distill complex operational data into clear insights for both internal and customer-facing audiences.
  • •Operator instincts with ability to work cross-functionally across product, engineering, marketing, and sales.
  • •Excited to work in person in San Francisco and proactively drive initiatives without awaiting instructions.
Experience:6+ yearsHome servicesVertical SaaS
Skills:CommunicationProblem-solvingLeadershipAnalytical thinkingCross-functional collaboration
Tech Stack:ProductEngineeringMarketingSalesCS tooling

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Broccoli AI
Builds AI-driven software solutions to help organizations automate workflows, extract insights from data, and improve decision-making using machine learning models and intelligent automation tools tailored for enterprise use cases.
Industry: AI & Machine Learning
Website