Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Drive revenue through consultative outbound selling to Canada-based customers. Make high-volume calls, promote telecom plans and retention offers, and recommend tailored solutions based on customer needs. Meet daily, weekly, and monthly sales targets while handling objections professionally and maintaining accurate CRM records. Ensure compliance with scripts, quality, and process standards to maximize customer experience and conversions.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Drive revenue through consultative outbound selling to Canada-based customers. Make high-volume calls, promote telecom plans and retention offers, and recommend tailored solutions based on customer needs. Meet daily, weekly, and monthly sales targets while handling objections professionally and maintaining accurate CRM records. Ensure compliance with scripts, quality, and process standards to maximize customer experience and conversions.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Pay and Benefits

Perks:MedicalVisionDentalPaid TrainingEmployee AssistanceCommuter BenefitsRrsp

Key Requirements

  • •2-4 years of experience, with BPO/sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening.
  • •Resilience to handle rejection professionally.
  • •Basic system/CRM handling skills.
Experience:2-4 yearsBPOTelecom
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMCRM records

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn