Customer Support Specialist

TradingView
Bangkok, Jakarta, Philippines, Seoul, Singapore, Hong Kong, Vietnam
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Customer focus","Calm under pressure"]

Provide front-line technical support to TradingView users, troubleshoot and resolve issues quickly, and collaborate with product, engineering, and compliance to deliver seamless service. You’ll document cases, help users with new features, and improve communication channels and the knowledge base. The role is ideal for someone who understands fintech fundamentals, can translate complex problems into clear answers, and stays calm while supporting a global audience.

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FursaFursa
TradingView
TradingView
13 hours ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide front-line technical support to TradingView users, troubleshoot and resolve issues quickly, and collaborate with product, engineering, and compliance to deliver seamless service. You’ll document cases, help users with new features, and improve communication channels and the knowledge base. The role is ideal for someone who understands fintech fundamentals, can translate complex problems into clear answers, and stays calm while supporting a global audience.
Location: Bangkok, Jakarta, Philippines, Seoul, Singapore, Hong Kong, Vietnam
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide technical and customer support.
  • •Troubleshoot and resolve user issues quickly.
  • •Collaborate with product and engineering teams.
  • •Document cases and assist users with new features.
  • •Develop and optimize user communication channels and maintain/improve the knowledge base.

Key Requirements

  • •Basic knowledge of fintech and digital finance.
  • •Strong problem-solving and communication skills.
  • •Advanced English.
  • •Comfort navigating technical tools and translating complex issues into clear solutions.
  • •Previous IT support or fintech experience (plus).
Experience:FintechDigital financeIT support
Skills:Problem-solvingCommunicationCustomer focusCalm under pressure
Languages:English

Company Brief

TradingView
Provides a web-based charting platform, market data and social network for traders and investors, offering charting libraries, trading integrations, and analytics used by retail traders, brokerages and fintech firms worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 2.9
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