Service Operations Manager

Canon
Sweden
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Leadership","Coaching","Change management","Relationship building","Strategic thinking"]

Lead and develop Customer Service & Operations by owning three service areas: Contract Management, Technical Customer Care, and Managed Services. Coach and direct experienced managers and teams, set priorities aligned to business strategy, and drive transformation initiatives that improve customer experience, service quality, operational efficiency, and profitability. Partner with internal and external stakeholders and collaborate closely with colleagues across Sweden and Europe.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Canon
Canon
3 days ago

Service Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead and develop Customer Service & Operations by owning three service areas: Contract Management, Technical Customer Care, and Managed Services. Coach and direct experienced managers and teams, set priorities aligned to business strategy, and drive transformation initiatives that improve customer experience, service quality, operational efficiency, and profitability. Partner with internal and external stakeholders and collaborate closely with colleagues across Sweden and Europe.
Location: Sweden
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop managers and teams across Contract Management, Technical Customer Care, and Managed Services.
  • •Set direction, priorities, and goals aligned with business strategy and commercial objectives.
  • •Drive change and transformation initiatives to strengthen customer experience and business performance.
  • •Ensure high customer satisfaction, service quality, operational efficiency, and profitability.
  • •Identify improvement opportunities and develop processes, working methods, and service delivery.
  • •Build strong relationships and foster collaboration with internal and external stakeholders.

Key Requirements

  • •Several years of leadership experience in Customer Service, Service Operations, or similar functions.
  • •Experience leading through other managers and managing multiple operational areas simultaneously.
  • •Documented experience delivering change and transformation initiatives.
  • •Strong customer and business focus, understanding how customer satisfaction, efficiency, and profitability connect.
  • •Ability to combine strategic thinking with hands-on, results-oriented execution; experience from technology-driven B2B service environments is beneficial.
Experience:B2BService operationsCustomer service
Skills:LeadershipCoachingChange managementRelationship buildingStrategic thinking

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn