Customer Service Agent (Remote)

Jerry
Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer service","Problem-solving","Communication","Customer retention"]

Handle inbound calls from Jerry’s existing policyholders and process service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverages and policy benefits, and help retain customers by finding solutions for those at risk of cancellation. Work in a remote call-center environment with flexible schedules and paid support toward obtaining a P&C license.

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Jerry
Jerry
1 day ago

Customer Service Agent (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle inbound calls from Jerry’s existing policyholders and process service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverages and policy benefits, and help retain customers by finding solutions for those at risk of cancellation. Work in a remote call-center environment with flexible schedules and paid support toward obtaining a P&C license.
Location: Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests including adding/removing vehicles and drivers, adding lienholder information, and sending policy documents.
  • •Help customers with questions about existing insurance policies, including coverages and policy benefits.
  • •Make changes to existing policies based on customer needs.
  • •Support customer retention by finding solutions for customers at risk of cancellation.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveParental LeaveWellness Stipend

Key Requirements

  • •2+ years of experience working in a call center environment.
  • •Ability to multitask and manage multiple competing priorities.
  • •Strong customer-focused mindset with a passion for helping others.
  • •Ability to assist customers with questions about existing insurance policies, coverages, and benefits.
  • •Ability to work with customers at risk of cancellation to retain Jerry policyholders by finding solutions.
Experience:2+ yearsCall center
Skills:MultitaskingCustomer serviceProblem-solvingCommunicationCustomer retention
Licenses:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor