1 day ago

Customer Success Strategy & Operations Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Build customer health and renewal risk analytics that help leadership retain and grow the customer base. Create scalable dashboards, reporting frameworks, and a CS metric dictionary across CRM and customer success platforms. Develop customer health score models and predictive insights for renewal forecasting, analyze adoption and implementation data, and deliver actionable churn-risk indicators. Partner with Revenue Operations, Finance, and Data Operations to align reporting definitions and improve upstream data quality.

Location: United States

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Design and maintain scalable dashboards, reports, and a CS metric dictionary for customer health and performance visibility across platforms.
•Build and manage renewal risk reporting frameworks, including longitudinal risk tracking to surface at-risk customers before churn.
•Develop and refine customer health score models and assess their predictive impact on renewal forecasting with data-driven recommendations.
•Analyze implementation and adoption data to correlate outcomes with health scores and renewal rates, informing CS strategy and product decisions.
•Own executive-level reporting for customer segments and renewal cohorts, partnering with Revenue Operations, Finance, and Data Operations to align definitions and improve data quality.

Pay and Benefits

Salary: USD 110,000 - 120,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•3+ years of experience in business intelligence, data analytics, or CX operations, turning raw data into reliable insight.
•Proficiency in Excel, SQL, and data modeling, with experience building scalable dashboards.
•Experience building dashboards in Tableau, Power BI, or a comparable platform.
•Hands-on Salesforce experience for CRM reporting and data management.
•Strong analytical mindset, including clear communication of complex findings and a detail-oriented approach to data accuracy and documentation.

Experience:3+ years

Skills:Analytical mindsetCommunicationDetail-orientedCollaborationData accuracy

Languages:English

Tech Stack:ExcelSQLTableauPower BISalesforcePlanhatGainsight

Company Brief

Edmentum

Provides online curriculum, assessment, and instructional tools for K–12 educators and students, offering digital courses, practice and test prep, and intervention programs to support personalized learning and academic achievement.

Industry: EdTech

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Bloomington, United States

Website LinkedIn

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Edmentum

1 day ago

Customer Success Strategy & Operations Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Design and maintain scalable dashboards, reports, and a CS metric dictionary for customer health and performance visibility across platforms.
•Build and manage renewal risk reporting frameworks, including longitudinal risk tracking to surface at-risk customers before churn.
•Develop and refine customer health score models and assess their predictive impact on renewal forecasting with data-driven recommendations.
•Analyze implementation and adoption data to correlate outcomes with health scores and renewal rates, informing CS strategy and product decisions.
•Own executive-level reporting for customer segments and renewal cohorts, partnering with Revenue Operations, Finance, and Data Operations to align definitions and improve data quality.

Pay and Benefits

Salary: USD 110,000 - 120,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•3+ years of experience in business intelligence, data analytics, or CX operations, turning raw data into reliable insight.
•Proficiency in Excel, SQL, and data modeling, with experience building scalable dashboards.
•Experience building dashboards in Tableau, Power BI, or a comparable platform.
•Hands-on Salesforce experience for CRM reporting and data management.
•Strong analytical mindset, including clear communication of complex findings and a detail-oriented approach to data accuracy and documentation.

Experience:3+ years

Skills:Analytical mindsetCommunicationDetail-orientedCollaborationData accuracy

Languages:English

Tech Stack:ExcelSQLTableauPower BISalesforcePlanhatGainsight

Company Brief

Edmentum

Industry: EdTech

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Bloomington, United States

Website LinkedIn