Benchling

2 months ago

Leader, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and scale a Customer Success organization for Benchling's enterprise SaaS in Life Sciences. As a hands-on leader, you’ll mentor a team of CSMs, drive adoption and AI-enabled value realization, partner with Sales, Product and Professional Services, and own a strategic book of business. You’ll align outcomes with scientific stakeholders and optimize processes for scale.

Location: Zurich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop the Customer Success Management (CSM) team, including hiring, mentoring, and growing the team.
•Foster a collaborative, customer-centric culture that drives measurable outcomes for customers and ensures team is enabled on Benchling’s platform with scientific domain expertise.
•Coach CSMs on designing and delivering Executive Business Reviews to showcase value realization, customer maturity, and Benchling's strategic roadmap.
•Drive adoption targets with a focus on AI adoption, including awareness, activation, and usage monitoring; use data to identify risks, opportunities, and trends across the customer portfolio.
•Collaborate with cross-functional teams (Sales, Product, Professional Services) to ensure alignment on customer goals and optimize processes for value delivery.

Travel: Medium travel

Key Requirements

•Bachelor’s degree in Life Sciences, Business, or a related field.
•5+ years of experience in Customer Success, Professional Services, or a related field within SaaS.
•2+ years in a management role.
•Strong understanding of Life Sciences R&D, process development, or related scientific domains
•Proven ability to lead and develop a high-performing team.

Experience:5+ yearsLife SciencesSaaS

Education:Bachelor's

Skills:LeadershipCommunicationMentoringStakeholder managementChange management

Tech Stack:SalesforceGainsightModeSigmaClaude

Company Brief

Benchling

Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.

Industry: Biotech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Benchling

2 months ago

Leader, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Zurich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop the Customer Success Management (CSM) team, including hiring, mentoring, and growing the team.
•Foster a collaborative, customer-centric culture that drives measurable outcomes for customers and ensures team is enabled on Benchling’s platform with scientific domain expertise.
•Coach CSMs on designing and delivering Executive Business Reviews to showcase value realization, customer maturity, and Benchling's strategic roadmap.
•Drive adoption targets with a focus on AI adoption, including awareness, activation, and usage monitoring; use data to identify risks, opportunities, and trends across the customer portfolio.
•Collaborate with cross-functional teams (Sales, Product, Professional Services) to ensure alignment on customer goals and optimize processes for value delivery.

Travel: Medium travel

Key Requirements

•Bachelor’s degree in Life Sciences, Business, or a related field.
•5+ years of experience in Customer Success, Professional Services, or a related field within SaaS.
•2+ years in a management role.
•Strong understanding of Life Sciences R&D, process development, or related scientific domains
•Proven ability to lead and develop a high-performing team.

Experience:5+ yearsLife SciencesSaaS

Education:Bachelor's

Skills:LeadershipCommunicationMentoringStakeholder managementChange management

Tech Stack:SalesforceGainsightModeSigmaClaude

Company Brief

Benchling

Industry: Biotech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor