AM Overseas Indian Business (New Delhi, National Capital Territory, IN, 110001)

HSBC
Delhi
Full timeFunction: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Stakeholder management","Compliance culture","Operational control","Process improvement","Customer experience focus"]

Own the NRI (NRI/PIO) proposition and help grow HSBC’s share of wallet from the non-resident Indian community by improving international customer experience and service standards. Lead cross-border proposition and process management, manage client life cycle and communications, and drive business metrics across branches, contact centers, and RMs. Partner with overseas HSBC entities and internal teams to enhance customer journeys, ensure compliance, and resolve escalated complaints.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
2 days ago

AM Overseas Indian Business (New Delhi, National Capital Territory, IN, 110001)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own the NRI (NRI/PIO) proposition and help grow HSBC’s share of wallet from the non-resident Indian community by improving international customer experience and service standards. Lead cross-border proposition and process management, manage client life cycle and communications, and drive business metrics across branches, contact centers, and RMs. Partner with overseas HSBC entities and internal teams to enhance customer journeys, ensure compliance, and resolve escalated complaints.
Location: Delhi
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage the NRI proposition, focusing on enhancing customer experience and International Service standards.
  • •Develop and grow the NRI customer base by identifying new geographies and introducing customer acquisition models overseas.
  • •Own cross-border proposition and process management, including client life cycle management and communications.
  • •Drive business metrics and delivery through branches, contact centers, and relationship managers (RMs).
  • •Maintain operational control by executing compliance/audit points, conducting control checks, and resolving escalated NRI customer complaints.

Key Requirements

  • •Minimum University (BA) or (BS) with 1-3 years of experience in banking.
  • •Identify and implement relevant compliance guidelines and foster a compliance culture.
  • •Understand cross-border compliance issues and ensure compliance with cross border guidelines.
  • •Revise account opening forms and other marketing collaterals to align with group guidelines and regulatory requirements.
  • •Conduct portfolio analytics and implement audit/compliance controls (including sample/quality checks for call recording and monitoring).
Experience:1-3 yearsBanking
Education:Bachelor's
Skills:Stakeholder managementCompliance cultureOperational controlProcess improvementCustomer experience focus
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn