Head, Retail Media Ad Ops and Solutions

Delivery Hero
Kuala Lumpur
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsSkills: ["Stakeholder management","Analytical mindset","Commercial judgment","Problem-solving","Cross-functional leadership"]

Lead and scale regional Retail Media ad operations and solutions across foodpanda, foodora, and Yemeksepeti. Own the AdOps operating model—standards, processes, tools, governance, and automation—so campaigns are set up, activated, optimized, and measured at scale. Serve as a senior solutions partner to commercial teams, bridging Product, Tech, and Data to improve advertising capabilities, operational readiness, measurement, and reporting through a regional Centre of Excellence.

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FursaFursa
Delivery Hero
Delivery Hero
3 days ago

Head, Retail Media Ad Ops and Solutions

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead and scale regional Retail Media ad operations and solutions across foodpanda, foodora, and Yemeksepeti. Own the AdOps operating model—standards, processes, tools, governance, and automation—so campaigns are set up, activated, optimized, and measured at scale. Serve as a senior solutions partner to commercial teams, bridging Product, Tech, and Data to improve advertising capabilities, operational readiness, measurement, and reporting through a regional Centre of Excellence.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own the regional Ad Operations strategy and operating model, defining standards for campaign setup, trafficking, activation, optimization, measurement, and reporting.
  • •Define processes, SLAs, quality standards, and governance to ensure consistent campaign delivery across markets.
  • •Act as senior solutions expert for complex advertiser/agency requirements, translating commercial needs into executable media solutions.
  • •Bridge commercial teams with Product, Tech, and Data to prioritize improvements, drive product discovery/testing/rollout, and ensure operational readiness for launches.
  • •Establish campaign performance visibility and reporting/measurement frameworks, escalating and resolving systemic operational or delivery issues and improving advertiser outcomes.

Key Requirements

  • •10+ years of experience in digital advertising, Ad Operations, advertising technology, media solutions, programmatic, Retail Media, or a closely related field.
  • •Significant experience leading Ad Operations or advertising solutions in a digital platform, Retail Media network, publisher, ad-tech company, media agency, or marketplace environment.
  • •Strong understanding of the digital advertising ecosystem, including onsite media, offsite media, programmatic advertising, campaign trafficking, optimization, measurement, and reporting.
  • •Hands-on understanding of advertising technology and campaign workflows, with the ability to engage credibly with commercial and technical stakeholders.
  • •Experience partnering with Product and Technology teams to develop or improve advertising products and platforms.
Experience:10+ yearsDigital advertisingAd OperationsAdvertising technologyMedia solutionsProgrammaticRetail MediaAd-techMarketplace
Skills:Stakeholder managementAnalytical mindsetCommercial judgmentProblem-solvingCross-functional leadership
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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