DocuSign

3 weeks ago

Renewal Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own customer retention for an SMB portfolio by managing the annual renewal process, proactively building relationships, and forecasting renewal outcomes on a weekly basis. Negotiate multi-variable contracts, monitor outstanding renewals, and coordinate with internal teams to ensure smooth processing of quotes and renewals. Serve as the primary renewal point of contact, identify growth opportunities, communicate renewal risk, and deliver 1:1 business reviews for low-adopting customers.

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Retain and grow customer accounts by improving customer retention through proactive client management.
•Manage the renewal process and negotiate multi-variable contracts to support annual renewals.
•Develop account renewal strategies and ensure assigned accounts renew in a timely manner.
•Provide accurate weekly forecasts, monitor outstanding renewals, and build follow-up systems.
•Coordinate with internal teams to process quotes and renewals, communicate renewal risk, and deliver business reviews for low-adopting customers.

Key Requirements

•1+ years of experience in B2B sales or account management focused on customer renewals.
•Bachelor’s degree or equivalent required.
•Experience in B2B sales or account management focused on customer renewals in the technology or software industry (preferred).
•Proven track record managing a high-volume portfolio of accounts.
•Strong verbal and written communication skills at the executive level.

Experience:1+ yearsB2B salesAccount managementCustomer renewals

Education:Bachelor's

Skills:Time managementOrganizationMulti-taskingCommunicationRelationship management

Languages:English

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

3 weeks ago

Renewal Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Retain and grow customer accounts by improving customer retention through proactive client management.
•Manage the renewal process and negotiate multi-variable contracts to support annual renewals.
•Develop account renewal strategies and ensure assigned accounts renew in a timely manner.
•Provide accurate weekly forecasts, monitor outstanding renewals, and build follow-up systems.
•Coordinate with internal teams to process quotes and renewals, communicate renewal risk, and deliver business reviews for low-adopting customers.

Key Requirements

•1+ years of experience in B2B sales or account management focused on customer renewals.
•Bachelor’s degree or equivalent required.
•Experience in B2B sales or account management focused on customer renewals in the technology or software industry (preferred).
•Proven track record managing a high-volume portfolio of accounts.
•Strong verbal and written communication skills at the executive level.

Experience:1+ yearsB2B salesAccount managementCustomer renewals

Education:Bachelor's

Skills:Time managementOrganizationMulti-taskingCommunicationRelationship management

Languages:English

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor