Head of Business Operations - North America - Wise Platform

Wise
Austin
Workplace: HybridFull timeUSD 210,000 - 275,000 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Leadership","Strategic planning","Problem-solving","Influence without authority","Change management"]

Lead regional servicing and operational strategy for platform partners, owning operational success across domains. Own servicing and operational KPIs, drive stable partner SLAs, and influence operational teams without direct authority to ensure capacity and consistent execution. Balance long-term roadmap planning with hands-on problem solving across qualitative customer and operational data, using analytics to improve KPIs and SLAs while managing change and risk.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wise
Wise
15 hours ago

Head of Business Operations - North America - Wise Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead regional servicing and operational strategy for platform partners, owning operational success across domains. Own servicing and operational KPIs, drive stable partner SLAs, and influence operational teams without direct authority to ensure capacity and consistent execution. Balance long-term roadmap planning with hands-on problem solving across qualitative customer and operational data, using analytics to improve KPIs and SLAs while managing change and risk.
Location: Austin
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Own servicing and operational KPIs in the region, working with cross-functional teams to fix structural issues or incubate operations for new partnership types or products.
  • •Ensure partner operational success by keeping partner KPIs and SLAs stable and consistently green.
  • •Influence and indirectly lead regional operational teams to maintain high performance, capacity, and correct prioritization for partners.
  • •Execute analytical, data-driven improvements by building and using KPIs and enhancing SLAs to solve complex operational problems.
  • •Create and follow a prioritization playbook and roadmap, using methodical root-cause problem solving and risk/migration strategy assessment.

Pay and Benefits

Salary: USD 210,000 - 275,000 annually

Key Requirements

  • •5+ years of experience in senior operations roles within FinTech, financial services, or technology, driving large projects to completion.
  • •Proven track record leading operations with people and processes alongside products in customer service-type contexts.
  • •Fluency with data and analytics dashboards; preferably experience with SQL and Python.
  • •Ability to translate partner requirements into a servicing model and create long-term strategies and 6-month plans.
  • •Strong analytical approach to improve KPIs and SLAs using qualitative and quantitative data, including customer contacts and operational cases.
Experience:5+ yearsFintechFinancial servicesTechnology
Skills:LeadershipStrategic planningProblem-solvingInfluence without authorityChange management
Languages:English
Tech Stack:SQLPythonSpreadsheetsAnalytics dashboards

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor