Senior Incident Manager

Lead end-to-end response for high-impact P1/P2 enterprise incidents, coordinating intake, assessment, escalation, restoration, and post-incident follow-up. Facilitate major incident bridge calls and drive cross-functional teams across Technology Operations, Risk, Legal, Communications, and executives. Ensure accurate documentation in systems of record and enforce incident classification, prioritization, escalation, and governance requirements. Use incident metrics to improve resilience, automation, and operational maturity while supporting ITIL-aligned service management practices in an Agile environment.