Solo

4 weeks ago

Principal Solutions Architect - AI Onboarding (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 48 minutes agoStatus: Live

Job Summary

Senior post-sales Solutions Architect focused on AI onboarding and cloud-native workloads for strategic EMEA accounts. You’ll guide customers through AI/agentic platform deployments, resolve complex issues, drive product adoption, and translate needs into actionable feedback for Product and Engineering, all while collaborating with cross-functional teams.

Location: EMEA

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary technical point of contact for a small portfolio of strategic accounts based in EMEA, developing deep familiarity with their use cases, architecture, teams, and business goals.
•Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust.
•Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.
•Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite.
•Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments.

Key Requirements

•5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.
•Deep expertise in cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).
•1+ years of hands-on experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.
•Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context.
•Excellent troubleshooting instincts and the ability to navigate complex, multi-team production environments.

Experience:5+ years

Education:Bachelor's

Skills:CommunicationTroubleshootingPresentationProblem-solvingStakeholder management

Languages:English

Tech Stack:KubernetesIstioCiliumEnvoyGloo GatewayLLMsGoPythonBash

Company Brief

Solo

Builds cloud-native application networking and API connectivity products, including service mesh and API gateway solutions, to help enterprises modernize, secure, and manage microservices and APIs across hybrid and multi‑cloud environments.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Boston, United States

Founded: 2017

Website LinkedIn

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Solo

4 weeks ago

Principal Solutions Architect - AI Onboarding (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 48 minutes agoStatus: Live

Job Summary

Location: EMEA

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary technical point of contact for a small portfolio of strategic accounts based in EMEA, developing deep familiarity with their use cases, architecture, teams, and business goals.
•Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust.
•Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.
•Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite.
•Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments.

Key Requirements

•5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.
•Deep expertise in cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).
•1+ years of hands-on experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.
•Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context.
•Excellent troubleshooting instincts and the ability to navigate complex, multi-team production environments.

Experience:5+ years

Education:Bachelor's

Skills:CommunicationTroubleshootingPresentationProblem-solvingStakeholder management

Languages:English

Tech Stack:KubernetesIstioCiliumEnvoyGloo GatewayLLMsGoPythonBash

Company Brief

Solo

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Boston, United States

Founded: 2017

Website LinkedIn