Visa

1 day ago

Director, Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead client success for the Chile Southern Cone LAC within Visa’s Client Services organization, accountable for end-to-end client experience. Drive postsale outcomes including service delivery for new products, onboarding, implementations, product adoption, operational support, and client optimization. Provide strategic functional and technical leadership, define client service strategies, coach and grow a team of Client Success Managers, and ensure timely resolution of high-priority issues impacting clients.

Location: Santiago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and manage a team responsible for postsale and operational client relationships and client success outcomes.
•Accountable for service delivery across new products, onboarding, implementations, product adoption, operational support, and client optimization.
•Provide strategic functional and technical leadership for operational activities, including cross-functional delivery of systems and services.
•Define and deploy client service strategies across client types to ensure success metrics and operational goals are achieved.
•Coach and lead people leaders and individual contributors, ensuring effective resolution of high-priority issues with potential significant financial implications.

Key Requirements

•Expertise in payment systems, including authorization/clearing, client connectivity, and settlement services.
•Strategic problem-solving for complex global cross-functional issues using critical thinking and sound judgment.
•Build and maintain strong business relationships with internal and external stakeholders at senior/executive levels.
•Strategically steer cross-functional teams through high-impact, complex business issues.
•Demonstrated ability to lead and manage a team of technical or professional services professionals; apply AI concepts to create value.

Experience:PaymentsFinancial servicesClient servicesAI

Skills:Strategic thinkingCritical thinkingRelationship buildingCustomer-centricityProactiveness

Tech Stack:AIPayment systemsAuthorizationClearingSettlement

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 day ago

Director, Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Santiago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and manage a team responsible for postsale and operational client relationships and client success outcomes.
•Accountable for service delivery across new products, onboarding, implementations, product adoption, operational support, and client optimization.
•Provide strategic functional and technical leadership for operational activities, including cross-functional delivery of systems and services.
•Define and deploy client service strategies across client types to ensure success metrics and operational goals are achieved.
•Coach and lead people leaders and individual contributors, ensuring effective resolution of high-priority issues with potential significant financial implications.

Key Requirements

•Expertise in payment systems, including authorization/clearing, client connectivity, and settlement services.
•Strategic problem-solving for complex global cross-functional issues using critical thinking and sound judgment.
•Build and maintain strong business relationships with internal and external stakeholders at senior/executive levels.
•Strategically steer cross-functional teams through high-impact, complex business issues.
•Demonstrated ability to lead and manage a team of technical or professional services professionals; apply AI concepts to create value.

Experience:PaymentsFinancial servicesClient servicesAI

Skills:Strategic thinkingCritical thinkingRelationship buildingCustomer-centricityProactiveness

Tech Stack:AIPayment systemsAuthorizationClearingSettlement

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor