Technical Support Analyst I

LexisNexis Risk Solutions
United States
Workplace: OnsiteFull timeUSD 40,400 - 67,400 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Multitasking","Professionalism","Independence"]

Provide technical and customer support to internal and external users across multiple LexisNexis Risk Solutions products and platforms. You’ll troubleshoot issues, research and resolve inquiries, document interactions in CRM systems, and help with installation, login, search, and usability support. The role also includes basic diagnostics, user training, escalating complex problems to second-level teams, and participating in a 24/7 on-call rotation.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
1 month ago

Technical Support Analyst I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide technical and customer support to internal and external users across multiple LexisNexis Risk Solutions products and platforms. You’ll troubleshoot issues, research and resolve inquiries, document interactions in CRM systems, and help with installation, login, search, and usability support. The role also includes basic diagnostics, user training, escalating complex problems to second-level teams, and participating in a 24/7 on-call rotation.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical and customer support to internal and external customers via phone, email, and chat.
  • •Troubleshoot technical issues, research solutions, and resolve customer inquiries.
  • •Accurately document customer interactions, research, and resolutions in CRM systems.
  • •Assist customers with installation, user interface functionality, and site navigation; provide login/search/usability support across platforms.
  • •Perform basic browser troubleshooting and technical diagnostics, train users, and escalate complex issues to second-level support teams as needed, including 24/7 on-call rotation.

Pay and Benefits

Salary: USD 40,400 - 67,400 annually

Key Requirements

  • •1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training.
  • •Strong customer focus and the ability to engage professionally and effectively.
  • •Excellent problem-solving and basic technical skills.
  • •Outstanding written and verbal communication skills, with the ability to multitask across phone, email, and chat.
  • •Preferred: 2- or 4-year college degree.
Experience:Customer supportTechnical contact center
Skills:CommunicationProblem-solvingMultitaskingProfessionalismIndependence
Languages:Spanish
Tech Stack:ExcelWordOutlookPowerPointAccessVisioWebExMS TeamsJIRASalesforceConfluenceMyCRMRNWCRM

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn