LexisNexis Risk Solutions

1 day ago

Technical Support Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide technical and customer support to internal and external users across multiple LexisNexis Risk Solutions products and platforms. You’ll troubleshoot issues, research and resolve inquiries, document interactions in CRM systems, and help with installation, login, search, and usability support. The role also includes basic diagnostics, user training, escalating complex problems to second-level teams, and participating in a 24/7 on-call rotation.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical and customer support to internal and external customers via phone, email, and chat.
•Troubleshoot technical issues, research solutions, and resolve customer inquiries.
•Accurately document customer interactions, research, and resolutions in CRM systems.
•Assist customers with installation, user interface functionality, and site navigation; provide login/search/usability support across platforms.
•Perform basic browser troubleshooting and technical diagnostics, train users, and escalate complex issues to second-level support teams as needed, including 24/7 on-call rotation.

Pay and Benefits

Salary: USD 40,400 - 67,400 annually

Key Requirements

•1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training.
•Strong customer focus and the ability to engage professionally and effectively.
•Excellent problem-solving and basic technical skills.
•Outstanding written and verbal communication skills, with the ability to multitask across phone, email, and chat.
•Preferred: 2- or 4-year college degree.

Experience:Customer supportTechnical contact center

Skills:CommunicationProblem-solvingMultitaskingProfessionalismIndependence

Languages:Spanish

Tech Stack:ExcelWordOutlookPowerPointAccessVisioWebExMS TeamsJIRASalesforceConfluenceMyCRMRNWCRM

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

1 day ago

Technical Support Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical and customer support to internal and external customers via phone, email, and chat.
•Troubleshoot technical issues, research solutions, and resolve customer inquiries.
•Accurately document customer interactions, research, and resolutions in CRM systems.
•Assist customers with installation, user interface functionality, and site navigation; provide login/search/usability support across platforms.
•Perform basic browser troubleshooting and technical diagnostics, train users, and escalate complex issues to second-level support teams as needed, including 24/7 on-call rotation.

Pay and Benefits

Salary: USD 40,400 - 67,400 annually

Key Requirements

•1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training.
•Strong customer focus and the ability to engage professionally and effectively.
•Excellent problem-solving and basic technical skills.
•Outstanding written and verbal communication skills, with the ability to multitask across phone, email, and chat.
•Preferred: 2- or 4-year college degree.

Experience:Customer supportTechnical contact center

Skills:CommunicationProblem-solvingMultitaskingProfessionalismIndependence

Languages:Spanish

Tech Stack:ExcelWordOutlookPowerPointAccessVisioWebExMS TeamsJIRASalesforceConfluenceMyCRMRNWCRM

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn