3 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted product expert in Braze’s Global Customer Support team, owning inbound technical cases end-to-end. Diagnose and resolve issues, answer how-to and integration/configuration questions, and guide best practices to improve product adoption and customer satisfaction. Collaborate across Customer Success, Account Managers, Product, and Engineering, while documenting knowledge and improving internal processes using case management and technical tools.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own customer inquiries end-to-end, including how-to questions, break-fix issues, and integration/configuration help, with timely, technically sound resolutions.
•Become a trusted product expert by mastering the dashboard, integrations, troubleshooting steps, and best practices.
•Drive product adoption by enabling customers to effectively use the platform and reach their outcomes.
•Collaborate with cross-functional partners (Customer Success, Account Managers, Product, Engineering) to deliver seamless customer experiences.
•Proactively improve customer satisfaction and product adoption, while documenting knowledge and contributing to process improvements.

Pay and Benefits

Salary: USD 60,000 - 95,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEquityLearning BudgetRetirement

Key Requirements

•2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
•A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
•Proficiency with case management tools (e.g., Salesforce, Zendesk) to manage inquiries and resolutions.
•Hands-on experience with HTML, CSS, APIs, and/or SQL.
•Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.

Experience:2-3 yearsSaaSMobile applications

Skills:CommunicationCustomer-centricTroubleshootingProblem-solvingAnalytical

Certifications:Technical boot camp certification

Languages:English

Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

3 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own customer inquiries end-to-end, including how-to questions, break-fix issues, and integration/configuration help, with timely, technically sound resolutions.
•Become a trusted product expert by mastering the dashboard, integrations, troubleshooting steps, and best practices.
•Drive product adoption by enabling customers to effectively use the platform and reach their outcomes.
•Collaborate with cross-functional partners (Customer Success, Account Managers, Product, Engineering) to deliver seamless customer experiences.
•Proactively improve customer satisfaction and product adoption, while documenting knowledge and contributing to process improvements.

Pay and Benefits

Salary: USD 60,000 - 95,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEquityLearning BudgetRetirement

Key Requirements

•2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
•A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
•Proficiency with case management tools (e.g., Salesforce, Zendesk) to manage inquiries and resolutions.
•Hands-on experience with HTML, CSS, APIs, and/or SQL.
•Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.

Experience:2-3 yearsSaaSMobile applications

Skills:CommunicationCustomer-centricTroubleshootingProblem-solvingAnalytical

Certifications:Technical boot camp certification

Languages:English

Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn