Técnico/a Helpdesk Nivel 1 (Barcelona, ES)

Atos
Barcelona
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: certificationSkills: ["Communication","Teamwork","Problem-solving"]

Support-focused Level 1 Helpdesk technician based in Barcelona, responsible for receiving, logging, and resolving basic workstation issues, with escalation to Level 2 for more complex incidents. Provides efficient, clear customer-focused service, documents solutions, and adheres to SLA and security policies in a presencial service desk environment.

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Atos
Atos
6 months ago

Técnico/a Helpdesk Nivel 1 (Barcelona, ES)

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Last checked: 3 hours agoStatus: Live

Job Summary

Support-focused Level 1 Helpdesk technician based in Barcelona, responsible for receiving, logging, and resolving basic workstation issues, with escalation to Level 2 for more complex incidents. Provides efficient, clear customer-focused service, documents solutions, and adheres to SLA and security policies in a presencial service desk environment.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Atender solicitudes de soporte vía teléfono, correo, chat o sistema de tickets.
  • •Diagnosticar y resolver incidencias básicas de hardware, software y conectividad.
  • •Realizar tareas como restablecimiento de contraseñas, instalación y configuración de software estándar.
  • •Escalar incidencias complejas a Nivel 2 o especialistas, documentando toda la información.
  • •Registrar, actualizar y cerrar tickets en la herramienta de gestión.

Key Requirements

  • •Formación: Ciclo Formativo técnico de Grado Medio o Superior.
  • •Experiencia: mínimo 1 año realizando funciones de soporte de Nivel 1 o Service Desk.
  • •Habilidades y conocimientos: Conocimientos básicos de sistemas operativos (Windows, macOS); Manejo de herramientas de ticketing (ServiceNow, Jira, o similares).
  • •Capacidad para trabajar bajo presión y establecer prioridades.
  • •Buenas habilidades de comunicación y trabajo en equipo.
  • •Idiomas: catalán fluido (C1), hablado y escrito.
  • •Deseable: certificado ITIL Foundations.
Experience:1+ yearsIT support
Education:Certification / Diploma
Skills:CommunicationTeamworkProblem-solving
Certifications:ITIL Foundations
Languages:Catalan
Tech Stack:WindowsMacOSServiceNowJira

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn