Customer Success Manager - German Speaking

Workiva
Amsterdam, Germany
Full timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Time management","Prioritization"]

Own the post-sale customer lifecycle as the primary point of contact, driving adoption of Workiva solutions and maximizing customer ROI. Build relationships with stakeholders across customers and Workiva teams (Services, Support, Marketing, Sales) to ensure onboarding, training, and success plan milestones. Consult on best practices, manage risks and escalations, support renewals, and advocate internally with feedback to Product, Engineering, and other groups.

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FursaFursa
Workiva
Workiva
1 day ago

Customer Success Manager - German Speaking

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Job Summary

Own the post-sale customer lifecycle as the primary point of contact, driving adoption of Workiva solutions and maximizing customer ROI. Build relationships with stakeholders across customers and Workiva teams (Services, Support, Marketing, Sales) to ensure onboarding, training, and success plan milestones. Consult on best practices, manage risks and escalations, support renewals, and advocate internally with feedback to Product, Engineering, and other groups.
Location: Amsterdam, Germany
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive customer adoption of Workiva solutions and ensure continuous ROI.
  • •Consult on best practices, workflows, and management business reviews.
  • •Manage customer milestones using customer-facing Success Plans and track communication, issues, and metrics.
  • •Identify risks within named accounts and take appropriate actions or escalate to resolution.
  • •Partner with Sales on renewals, advocate internally with continuous customer feedback, and teach customers how to use the Workiva Platform.
Travel: Low travel

Key Requirements

  • •Undergraduate degree (or equivalent experience); advanced degree may substitute for professional experience.
  • •2+ years of related experience in customer success, customer service, account management, or sales.
  • •Preferred experience supporting a SaaS application.
  • •Strong communication and presentation skills with comfort delivering consultative recommendations.
  • •Ability to self-manage with strong time management and prioritization skills.
Experience:2+ yearsSaaS
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingTime managementPrioritization
Languages:German

Company Brief

Workiva
Provides a cloud-based platform for connected reporting, compliance, and financial data collaboration. Workiva streamlines SEC reporting, ESG disclosures, and enterprise risk and compliance workflows for large organizations across industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ames, United States
Founded: 2008
WebsiteLinkedIn