Consumer Relations Representative (Geman Speaking) - 6 months FTC

Hoka
London
Workplace: HybridContractFunction: Administration & Executive AssistanceSkills: ["Communication","Collaboration","Teamwork","Self-starter","Proactive problem-solving"]

Serve as a German-and-English speaking Consumer Relations Representative, providing seamless, proactive customer service across telephone, email, web chat, and social media for HOKA, UGG, and Teva. Act as a country specialist, collaborate with the Customer Resolution team to support order fulfilment, and use consumer feedback to drive process improvements. Join consumer experience projects and support a collaborative, team-first culture in a hybrid working environment.

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Hoka
Hoka
4 days ago

Consumer Relations Representative (Geman Speaking) - 6 months FTC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a German-and-English speaking Consumer Relations Representative, providing seamless, proactive customer service across telephone, email, web chat, and social media for HOKA, UGG, and Teva. Act as a country specialist, collaborate with the Customer Resolution team to support order fulfilment, and use consumer feedback to drive process improvements. Join consumer experience projects and support a collaborative, team-first culture in a hybrid working environment.
Location: London
Workplace: Hybrid
Employment Type: Contract · 6 months
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide excellent, proactive customer service across telephone, email, web chat, and social media
  • •Act as a country specialist to advise on local trends and market knowledge
  • •Collaborate with the Customer Resolution team to support order fulfilment
  • •Use and analyze consumer feedback to improve processes and enhance consumer experience
  • •Participate in consumer experience projects across the wider business

Pay and Benefits

Perks:Paid LeaveDiscounts

Key Requirements

  • •Written and oral fluency in German and English
  • •Experience in a Customer Service role is a plus
  • •Availability to start in late September / early October
  • •Ability to resolve queries over the phone, e-mail, and online chat
  • •Interest in the fashion/apparel industry and the brands (HOKA, UGG, Teva)
Skills:CommunicationCollaborationTeamworkSelf-starterProactive problem-solving
Languages:GermanEnglish

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website