Depositor Services Processing & Support Specialist I

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Detail oriented","Strong written communication","Strong verbal communication","Organizational skills","Ability to work independently"]

Process and maintain depositor support records and documents, ensuring accurate and timely handling of deposit requests and statement reconstructions while meeting service levels. Support centralized tax workflows including W-8/W-9 processing, interest remittance, IOLTA/IOTA remittance, and ECIF duplicate suspect review by obtaining, analyzing, verifying, and keying data into online systems. Protect customer information, sort and manage mail, and provide customer service support for tax and profile questions.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Depositor Services Processing & Support Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Process and maintain depositor support records and documents, ensuring accurate and timely handling of deposit requests and statement reconstructions while meeting service levels. Support centralized tax workflows including W-8/W-9 processing, interest remittance, IOLTA/IOTA remittance, and ECIF duplicate suspect review by obtaining, analyzing, verifying, and keying data into online systems. Protect customer information, sort and manage mail, and provide customer service support for tax and profile questions.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Process and maintain depositor support records and documents, including filing, research, and customer account maintenance.
  • •Handle centralized tax processes such as W-8/W-9 processing, interest remittance, IOTA/IOLTA processing, and ECIF duplicate suspect review by obtaining, analyzing, verifying, and keying data into online systems.
  • •Ensure accuracy and timely processing of tasks including envelope stuffing, statement reconstructions, deposit request verification, and branch capture bag handling.
  • •Protect customer information by following procedures and regulations; sort incoming/outgoing mail and prepare mail/packages.
  • •Provide top-tier customer service to internal and external partners, assist with UAT feedback, and occasionally help train peers on department processes.

Key Requirements

  • •High School Diploma or equivalent.
  • •2-4 years professional experience.
  • •Experience filing and retrieving documents.
  • •Detail oriented with strong written and verbal skills.
  • •Proven computer skills with demonstrated organizational skills.
Experience:2-4 yearsBanking
Education:High School
Skills:Detail orientedStrong written communicationStrong verbal communicationOrganizational skillsAbility to work independently
Tech Stack:Online systemsVendor systems

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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