Assistant Manager, Client Service

RealReal
Phoenix
Workplace: OnsiteFull timeUSD 59,608.8 - 76,663.2Function: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Leadership","Coaching","Problem-solving","Organizational skills","Communication"]

Supervise a contact center to deliver a best-in-class client experience. Partner with Client Service leadership on daily operations, including staffing, training, and scheduling. Oversee service/consignment teams, improve systems and processes to boost productivity, and analyze performance trends. Coach and develop team members, manage hiring and performance discussions, and ensure teams are informed on products, procedures, and client needs.

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FursaFursa
RealReal
RealReal
1 day ago

Assistant Manager, Client Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Supervise a contact center to deliver a best-in-class client experience. Partner with Client Service leadership on daily operations, including staffing, training, and scheduling. Oversee service/consignment teams, improve systems and processes to boost productivity, and analyze performance trends. Coach and develop team members, manage hiring and performance discussions, and ensure teams are informed on products, procedures, and client needs.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Work with Client Service leadership on daily contact center operations, including staffing, training, and scheduling development and implementation.
  • •Implement contact center strategies and improve systems/processes to ensure a positive consignor experience.
  • •Supervise and coordinate service and consignment teams; oversee day-to-day operations in the Perth Amboy office.
  • •Foster employee engagement through coaching, people development, and timely performance feedback.
  • •Monitor contact center results, identify performance trends, and partner cross-functionally on SOPs, best practices, and resolution initiatives.

Pay and Benefits

Salary: USD 59,608.8 - 76,663.2
Perks:Health InsuranceDentalVision401kEquityParental LeavePaid HolidaysPaid Leave

Key Requirements

  • •3+ years of management/supervisory experience in a contact center or similar environment with team management and systems utilization toward service objectives (luxury experience preferred).
  • •Ability to make fair and objective discretionary financial decisions when resolving client-impacting transactional issues.
  • •Proven track record building, leading, and motivating high-performing teams that delight luxury clients.
  • •Strong computer skills and comfort navigating multiple systems.
  • •Strong organizational/planning skills including Workforce Management and superior verbal and written communication skills.
Experience:3+ yearsLuxuryContact center
Skills:LeadershipCoachingProblem-solvingOrganizational skillsCommunication

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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