Sr Associate Engineer/ Engineer, IT End User Compute

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Work under pressure","Proactive","Adaptable","Documentation"]

Deliver end-user compute engineering and support across productivity tools and devices that power daily airline operations. You’ll document technical work, perform root-cause analysis, and ensure security and availability for services your squad owns. Maintain audio-visual and video systems, troubleshoot email and SharePoint/Microsoft 365 issues, build integrations and automated workflows, and administer Windows Server, endpoint lifecycle, and Cisco unified communications solutions.

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FursaFursa
American Airlines Group
American Airlines Group
23 hours ago

Sr Associate Engineer/ Engineer, IT End User Compute

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Deliver end-user compute engineering and support across productivity tools and devices that power daily airline operations. You’ll document technical work, perform root-cause analysis, and ensure security and availability for services your squad owns. Maintain audio-visual and video systems, troubleshoot email and SharePoint/Microsoft 365 issues, build integrations and automated workflows, and administer Windows Server, endpoint lifecycle, and Cisco unified communications solutions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Document technical work, products (e.g., code, scripts, processes), and follow organizational standards and best practices.
  • •Perform root-cause analysis for failures in services/systems owned by your squad and prescribe action items to prevent recurrence.
  • •Ensure security and availability by prioritizing closure of open vulnerabilities.
  • •Maintain and troubleshoot audio-visual applications/services, including commissioning and liaising for camera/video management systems and coordinating installations.
  • •Provide end-user support and solutions engineering across Windows and Mac OS, including email security and troubleshooting SharePoint/Microsoft 365 issues and integrations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEmployee AssistancePet Insurance

Key Requirements

  • •Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems, Engineering, or related field (or equivalent experience/training).
  • •1+ years of experience designing, developing, implementing, and supporting large-scale solutions in production environments.
  • •Proficiency in scripting and automation using tools such as Bash, PowerShell, Python, Git/GitHub, VSCode, C#, .NET, JavaScript, and TypeScript.
  • •Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL).
  • •Experience with Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange) and related administration/integration (including Microsoft Graph API and Power Platform).
Experience:1+ yearsEnterprise ITProduction environments
Education:Bachelor's in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering (or related technical discipline)
Skills:Problem-solvingWork under pressureProactiveAdaptableDocumentation
Certifications:CompTIA Network+CompTIA Server+CompTIA Security+
Tech Stack:BashPowerShellPythonGit/GitHubVSCodeC#NETJavaScriptTypeScriptTLSSSLSMTPIMAPPOP3DLPAnti-phishingEncryptionDNSSPFDKIM

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn