Kerzer International

3 weeks ago

Manager, Learning, Development, & Quality

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead learning and development strategies and quality initiatives for a luxury resort, driving service excellence, colleague capability, and guest satisfaction. Collaborate with leaders to embed brand standards, build talent, and implement continuous improvement across the organization.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Lead the design, implementation, and evaluation of learning and development strategies, quality improvement initiatives, and performance enhancement programs across the resort.
•Partner with leaders across the business to develop talent, foster engagement, and embed a culture of accountability, innovation, and improvement.
•Develop, manage, and execute annual training plans, training needs analyses, budgets, and program effectiveness measurements.
•Build strong working relationships with Department Heads to identify capability gaps and implement development programs that strengthen performance and succession planning.
•Oversee quality management, Total Quality Management (TQM), and continuous improvement initiatives; monitor and report on quality metrics and guest satisfaction.

Pay and Benefits

Perks:Health InsuranceDentalLife Insurance401kPaid LeaveHolidaysSki PassCommuter BenefitsMeal Allowance

Key Requirements

•Bachelor’s degree in Business Administration, Hospitality Management, or related field (or equivalent professional experience).
•Minimum of 4 years experience in Learning & Development, Quality Management, Organizational Development, or related discipline.
•Proficient in Microsoft Office Suite and Learning Management Systems (LMS).
•Experience leading learning, development, and quality initiatives in a luxury hospitality environment; ability to design, implement, and evaluate programs.
•Strong collaboration and communication skills to partner with department heads and executive leadership.

Experience:4+ yearsHospitalityLuxuryResortTrainingQuality

Education:Bachelor's

Skills:LeadershipCommunicationCollaborationProblem-solvingPlanning

Languages:English

Tech Stack:LMSMicrosoft Office

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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Kerzer International

3 weeks ago

Manager, Learning, Development, & Quality

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Lead the design, implementation, and evaluation of learning and development strategies, quality improvement initiatives, and performance enhancement programs across the resort.
•Partner with leaders across the business to develop talent, foster engagement, and embed a culture of accountability, innovation, and improvement.
•Develop, manage, and execute annual training plans, training needs analyses, budgets, and program effectiveness measurements.
•Build strong working relationships with Department Heads to identify capability gaps and implement development programs that strengthen performance and succession planning.
•Oversee quality management, Total Quality Management (TQM), and continuous improvement initiatives; monitor and report on quality metrics and guest satisfaction.

Pay and Benefits

Perks:Health InsuranceDentalLife Insurance401kPaid LeaveHolidaysSki PassCommuter BenefitsMeal Allowance

Key Requirements

•Bachelor’s degree in Business Administration, Hospitality Management, or related field (or equivalent professional experience).
•Minimum of 4 years experience in Learning & Development, Quality Management, Organizational Development, or related discipline.
•Proficient in Microsoft Office Suite and Learning Management Systems (LMS).
•Experience leading learning, development, and quality initiatives in a luxury hospitality environment; ability to design, implement, and evaluate programs.
•Strong collaboration and communication skills to partner with department heads and executive leadership.

Experience:4+ yearsHospitalityLuxuryResortTrainingQuality

Education:Bachelor's

Skills:LeadershipCommunicationCollaborationProblem-solvingPlanning

Languages:English

Tech Stack:LMSMicrosoft Office

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn