Manager, Learning, Development, & Quality

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 4+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Collaboration","Problem-solving","Planning"]

Lead learning and development strategies and quality initiatives for a luxury resort, driving service excellence, colleague capability, and guest satisfaction. Collaborate with leaders to embed brand standards, build talent, and implement continuous improvement across the organization.

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Kerzer International
Kerzer International
2 months ago

Manager, Learning, Development, & Quality

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Closed

Job Summary

Lead learning and development strategies and quality initiatives for a luxury resort, driving service excellence, colleague capability, and guest satisfaction. Collaborate with leaders to embed brand standards, build talent, and implement continuous improvement across the organization.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Lead the design, implementation, and evaluation of learning and development strategies, quality improvement initiatives, and performance enhancement programs across the resort.
  • •Partner with leaders across the business to develop talent, foster engagement, and embed a culture of accountability, innovation, and improvement.
  • •Develop, manage, and execute annual training plans, training needs analyses, budgets, and program effectiveness measurements.
  • •Build strong working relationships with Department Heads to identify capability gaps and implement development programs that strengthen performance and succession planning.
  • •Oversee quality management, Total Quality Management (TQM), and continuous improvement initiatives; monitor and report on quality metrics and guest satisfaction.

Pay and Benefits

Perks:Health InsuranceDentalLife Insurance401kPaid LeaveHolidaysSki PassCommuter BenefitsMeal Allowance

Key Requirements

  • •Bachelor’s degree in Business Administration, Hospitality Management, or related field (or equivalent professional experience).
  • •Minimum of 4 years experience in Learning & Development, Quality Management, Organizational Development, or related discipline.
  • •Proficient in Microsoft Office Suite and Learning Management Systems (LMS).
  • •Experience leading learning, development, and quality initiatives in a luxury hospitality environment; ability to design, implement, and evaluate programs.
  • •Strong collaboration and communication skills to partner with department heads and executive leadership.
Experience:4+ yearsHospitalityLuxuryResortTrainingQuality
Education:Bachelor's
Skills:LeadershipCommunicationCollaborationProblem-solvingPlanning
Languages:English
Tech Stack:LMSMicrosoft Office

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn