Lead CSR / Teller - Castleton - Indianapolis IN - Full Time

Fifth Third Bancorp
Indianapolis
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Ethical conduct","Sound judgment","Leadership"]

Provide advanced customer service as a CSR/Teller, handling complex interactions with independent judgment while referring customers to the right banking partners. Deepen customer relationships through active listening, follow-up, timely communication, confidentiality, and ethical conduct. Execute core operations including cash handling, monthly cash counts, FCA requests, and balancing records, and partner with the Financial Center Manager to maintain efficient daily operations and help train new representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR / Teller - Castleton - Indianapolis IN - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced customer service as a CSR/Teller, handling complex interactions with independent judgment while referring customers to the right banking partners. Deepen customer relationships through active listening, follow-up, timely communication, confidentiality, and ethical conduct. Execute core operations including cash handling, monthly cash counts, FCA requests, and balancing records, and partner with the Financial Center Manager to maintain efficient daily operations and help train new representatives.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service in all interactions, exercising independent judgment for complex CSR duties.
  • •Identify customer needs, provide follow-up, resolve issues, and maintain timely communication to drive a positive customer experience.
  • •Handle operations including cash counts, balancing records, and finding/correcting outages in line with policy.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Train newly hired customer service representatives and act as a leader/resource for customers and the platform team.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Ability to demonstrate sound judgment and take initiative to resolve problems.
Education:High School
Skills:Customer serviceConfidentialityEthical conductSound judgmentLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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