Client Experience Manager – Early Morning + Flexible Schedule (Full-Time, Remote | B2B SaaS)

Prompt
United States
Workplace: RemoteFull timeUSD 65,000 - 95,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Troubleshooting","Analytical mindset","Adaptability","Customer focus"]

Provide early-morning email support to rehab therapy clinics and manage customer tickets end to end. Investigate issues, troubleshoot product behavior, and collaborate with Engineering to log, prioritize, and communicate fixes. Work primarily within clinical modules while maintaining enough knowledge of billing to spot and escalate billing problems. Help drive customer satisfaction through clear written communication, trend identification, and continuous improvements to support processes and the knowledge base.

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Prompt
Prompt
16 hours ago

Client Experience Manager – Early Morning + Flexible Schedule (Full-Time, Remote | B2B SaaS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide early-morning email support to rehab therapy clinics and manage customer tickets end to end. Investigate issues, troubleshoot product behavior, and collaborate with Engineering to log, prioritize, and communicate fixes. Work primarily within clinical modules while maintaining enough knowledge of billing to spot and escalate billing problems. Help drive customer satisfaction through clear written communication, trend identification, and continuous improvements to support processes and the knowledge base.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries through an email support channel using a deep understanding of the product offerings.
  • •Handle incoming tickets, investigate reported issues, and troubleshoot software problems with clear replication steps.
  • •Collaborate with Engineering to log, prioritize, and monitor resolutions, and communicate effectively during early-morning and additional work blocks.
  • •Work primarily within clinical modules while maintaining knowledge of billing modules to identify, document, and escalate billing issues.
  • •Proactively identify and escalate urgent issues affecting production environments or multiple customers, and contribute to process improvements and knowledge base updates.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsurancePet InsuranceFsaCommuter Benefits

Key Requirements

  • •Experience as a rehab clinician, such as an SLP, OT, PT, COTA, or PTA.
  • •Available Monday–Friday from 4:00–8:00 a.m. Eastern Time, plus an additional four consecutive hours each day.
  • •Highly analytical mindset with strong troubleshooting and testing of software use cases and issues.
  • •Proactive, self-motivated, and able to work independently with limited oversight.
  • •High proficiency in MS Excel and exceptional written and verbal communication skills.
Experience:HealthcareRehab therapyB2B SaaS
Skills:CommunicationTroubleshootingAnalytical mindsetAdaptabilityCustomer focus
Tech Stack:Email supportMS ExcelZendeskEMRRTMHEPCRMHIE

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
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Glassdoor: 4.4
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