Fresha

4 weeks ago

Customer Success Manager (Vancouver)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own the partner onboarding lifecycle in a high-volume SaaS environment, coordinating timelines and technical configurations to get partners live. Manage a funnel of 40-50 accounts monthly, drive SaaS adoption and retention, build premium ecosystem profiles, and collaborate cross-functionally to ensure a seamless partner journey from day one.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the onboarding lifecycle: map out business requirements, communicate project plans, and manage timelines, pre-scopes, and configurations to get partners live efficiently.
•Manage a high-volume funnel: build, launch, and train 40 to 50 accounts per month, with an onboarding lead time of 7 business days.
•Build premium ecosystem profiles: ensure quality partner profiles on the Fresha ecosystem (Booking Software, Marketplace, Fresha Pay).
•Data coordination: communicate with off-shore teams to ensure accurate data entry and migration.
•Relationship management & retention: nurture portfolio with regular contact and quarterly business reviews to drive retention and value.

Pay and Benefits

Perks:Health InsurancePensionPaid LeaveWellness StipendCounseling

Key Requirements

•2+ years of experience in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB startup/scale-up environment.
•Project coordination experience or certification is highly desired.
•A genuine desire to help partners solve problems and grow their businesses.
•Professional proficiency in French is highly preferred but not a hard requirement.
•Strong organization and verbal/written communication skills, with ability to manage a high-volume onboarding funnel and maintain high-touch relationships.

Experience:2+ yearsSaaSBeauty & WellnessOnboardingCustomer Success

Skills:CommunicationOrganizationRelationship managementProject managementAccount management

Languages:FrenchEnglish

Tech Stack:HubSpot

Company Brief

Fresha

Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn

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Fresha

4 weeks ago

Customer Success Manager (Vancouver)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the onboarding lifecycle: map out business requirements, communicate project plans, and manage timelines, pre-scopes, and configurations to get partners live efficiently.
•Manage a high-volume funnel: build, launch, and train 40 to 50 accounts per month, with an onboarding lead time of 7 business days.
•Build premium ecosystem profiles: ensure quality partner profiles on the Fresha ecosystem (Booking Software, Marketplace, Fresha Pay).
•Data coordination: communicate with off-shore teams to ensure accurate data entry and migration.
•Relationship management & retention: nurture portfolio with regular contact and quarterly business reviews to drive retention and value.

Pay and Benefits

Perks:Health InsurancePensionPaid LeaveWellness StipendCounseling

Key Requirements

•2+ years of experience in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB startup/scale-up environment.
•Project coordination experience or certification is highly desired.
•A genuine desire to help partners solve problems and grow their businesses.
•Professional proficiency in French is highly preferred but not a hard requirement.
•Strong organization and verbal/written communication skills, with ability to manage a high-volume onboarding funnel and maintain high-touch relationships.

Experience:2+ yearsSaaSBeauty & WellnessOnboardingCustomer Success

Skills:CommunicationOrganizationRelationship managementProject managementAccount management

Languages:FrenchEnglish

Tech Stack:HubSpot

Company Brief

Fresha

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn