Freshworks

1 month ago

Principal Engineer - Data Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead Freshworks' data engineering efforts as the principal staff engineer, defining the multi-year architecture for an enterprise data platform and aligning engineering capabilities with business goals. Spearhead real-time ingestion, batch processing, AI/ML enablement, data governance, and cost-conscious operations, while mentoring senior staff and collaborating with product and executive stakeholders.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Director level

Key Responsibilities

•Define and own the multi-year architectural vision and roadmap for Freshworks' enterprise data platform
•Lead critical technology selections, macro architectural reviews, cloud migrations, and platform deprecation cycles
•Design robust event-ingestion architectures and real-time streams using Kafka, Kinesis, or Pub/Sub
•Lead the design and implementation of Spark-based distributed processing systems for massive, multi-tenant datasets
•Establish platform governance, telemetry, security, and data productization to support organization-wide self-service analytics

Key Requirements

•15+ years of progressive experience in Data Engineering, Data Platform Engineering, or Data Architecture
•Deep, hands-on command of Snowflake, Apache Spark, and cloud data ecosystems (AWS, GCP, or Azure)
•Experience with lakehouse technologies such as Delta Lake, Apache Iceberg, and Databricks and real-time ingestion (Kafka, Kinesis, CDC)
•Proven track record designing and operating large-scale live production data environments and mentoring Staff/Senior engineers
•Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related quantitative field

Experience:15+ yearsSaaSCloud-nativeData engineering

Education:Bachelor's

Skills:LeadershipCommunicationStrategic thinkingMentorship

Languages:English

Tech Stack:SnowflakeApache SparkKafkaKinesisPub/SubIcebergDelta LakeDatabricksAWSGCPAzurePythonSQL

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 month ago

Principal Engineer - Data Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Director level

Key Responsibilities

•Define and own the multi-year architectural vision and roadmap for Freshworks' enterprise data platform
•Lead critical technology selections, macro architectural reviews, cloud migrations, and platform deprecation cycles
•Design robust event-ingestion architectures and real-time streams using Kafka, Kinesis, or Pub/Sub
•Lead the design and implementation of Spark-based distributed processing systems for massive, multi-tenant datasets
•Establish platform governance, telemetry, security, and data productization to support organization-wide self-service analytics

Key Requirements

•15+ years of progressive experience in Data Engineering, Data Platform Engineering, or Data Architecture
•Deep, hands-on command of Snowflake, Apache Spark, and cloud data ecosystems (AWS, GCP, or Azure)
•Experience with lakehouse technologies such as Delta Lake, Apache Iceberg, and Databricks and real-time ingestion (Kafka, Kinesis, CDC)
•Proven track record designing and operating large-scale live production data environments and mentoring Staff/Senior engineers
•Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related quantitative field

Experience:15+ yearsSaaSCloud-nativeData engineering

Education:Bachelor's

Skills:LeadershipCommunicationStrategic thinkingMentorship

Languages:English

Tech Stack:SnowflakeApache SparkKafkaKinesisPub/SubIcebergDelta LakeDatabricksAWSGCPAzurePythonSQL

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor