Sales & Service Lead - Manhattan Village

Alo Yoga
United States
Workplace: OnsiteFull timeUSD 22 - 26 hourlyFunction: SalesExperience: 2+ yearsSkills: ["Leadership","Decision-making","Communication","Coaching","Customer focus"]

Lead day-to-day guest and client engagement on the retail floor, pairing guest connection with technical product education. Coach team members through feedback, ensure strong customer relationships, and use sales reports and metrics to drive results and action plans. Partner with Operations & Visual leadership to manage budgets, inventory control, vendor relationships, and store execution, while overseeing Sales & Service Associates and Cashiers to deliver an exceptional sanctuary experience.

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Alo Yoga
Alo Yoga
2 days ago

Sales & Service Lead - Manhattan Village

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead day-to-day guest and client engagement on the retail floor, pairing guest connection with technical product education. Coach team members through feedback, ensure strong customer relationships, and use sales reports and metrics to drive results and action plans. Partner with Operations & Visual leadership to manage budgets, inventory control, vendor relationships, and store execution, while overseeing Sales & Service Associates and Cashiers to deliver an exceptional sanctuary experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience by assessing connection, providing technical product education, and coaching team members to close gaps.
  • •Build daily client relationships with customers.
  • •Analyze reports to strategize, deliver results, implement action plans for deficient areas, and identify growth opportunities.
  • •Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
  • •Oversee Sales & Service Associates and Cashiers, evaluating performance with company tools and providing constant feedback in partnership with the store leader.

Pay and Benefits

Salary: USD 22 - 26 hourly
Perks:Health InsuranceDentalVision401kEmployee DiscountPaid LeaveClothing AllowanceLearning Budget

Key Requirements

  • •2+ years of client-centric, sales experience.
  • •Proven leadership capabilities and strong decision-making.
  • •Ability to receive and value feedback, and eagerness to provide feedback.
  • •High-energy, upbeat, enthusiastic approach with the ability to integrate fun and work.
  • •Excellent interpersonal and written communication skills; align with ALO’s Guiding Principles.
Experience:2+ yearsRetail
Skills:LeadershipDecision-makingCommunicationCoachingCustomer focus
Languages:English

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn