Assistant Manager Entertainment Streets

NBC Universal
United States
Workplace: OnsiteFull timeUSD 70,000 - 80,000 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal","Analytical","Leadership","Multitasking"]

Assist the Entertainment Operations Manager with oversight of daily front- and back-of-house operations for a specific show venue/area at Universal Studios Hollywood. Lead supervisors and front-line teams, resolve operational and technical issues, support guest recovery, and maintain SOPs/GOPs and compliance training. Manage labor and non-labor budgets, staff schedules, safety responsibilities, and reporting while coordinating with cross-department partners and occasionally serving as MOD.

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FursaFursa
NBC Universal
NBC Universal
1 day ago

Assistant Manager Entertainment Streets

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Assist the Entertainment Operations Manager with oversight of daily front- and back-of-house operations for a specific show venue/area at Universal Studios Hollywood. Lead supervisors and front-line teams, resolve operational and technical issues, support guest recovery, and maintain SOPs/GOPs and compliance training. Manage labor and non-labor budgets, staff schedules, safety responsibilities, and reporting while coordinating with cross-department partners and occasionally serving as MOD.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist in leading and overseeing daily venue/area operations, staffing, procedures, and support for operational/technical issues.
  • •Lead supervisors and front-line employees, including assignment/delegation of work, coaching, performance management, and support for hiring, training, and development.
  • •Oversee labor and non-labor budgets, including variance reporting, and support planning for operating budget and capital expenditures.
  • •Maintain SOPs/GOPs and ensure compliance training is developed, updated, and completed on schedule; ensure investigations and injury/illness reports are closed out within required timelines.
  • •Ensure guest and team member satisfaction action plans are executed (TSAT/GSAT), uphold collective bargaining agreements with HR/Labor Relations, and periodically serve as Entertainment MOD.

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Assist the Manager with oversight and management of the Entertainment Streets Department, including front- and back-of-house operations.
  • •3+ years of operations management experience in entertainment, theme park, or hospitality, including guest service experience.
  • •Ability to work outdoors in varying weather conditions and walk/travel to multiple venues throughout the day.
  • •Must be available to work weekends, holidays, and nights as required.
  • •High school education required; a 2–4 year college degree is preferred or equivalent experience.
Experience:3+ yearsEntertainmentTheme parkHospitality
Education:High School
Skills:CommunicationInterpersonalAnalyticalLeadershipMultitasking
Languages:English
Tech Stack:MS ExcelWorkPowerPoint

Company Brief

NBC Universal
NBCUniversal is a global media and entertainment company producing and distributing film, television, news, sports and streaming content, and operating theme parks and consumer experiences across a portfolio of well-known brands including NBC, Universal Pictures and Peacock.
Industry: Film & Television
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York City, United States
Founded: 2004
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