Applied AI Lead (Account Management)

Heidi Health
Toronto
Workplace: HybridFull timeUSD 140,000 - 165,000 annuallyFunction: Data Science & Machine LearningSkills: ["Commercial judgment","Analytical judgment","Independent problem-solving","Stakeholder communication","Mentorship"]

Own strategic, quota-carrying customer relationships for Heidi’s Applied AI deployments, guiding engagements from discovery through implementation, expansion, and renewal. Lead live product demos and solution scoping in partnership with Clinical Engineers, resolve ambiguous deployment challenges, and translate customer workflows into actionable insights for product and engineering. Apply deep product fluency, maintain commercial discipline with forecasts, and improve repeatable practices while mentoring less experienced colleagues.

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Heidi Health
Heidi Health
1 day ago

Applied AI Lead (Account Management)

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Last checked: 4 hours agoStatus: Live

Job Summary

Own strategic, quota-carrying customer relationships for Heidi’s Applied AI deployments, guiding engagements from discovery through implementation, expansion, and renewal. Lead live product demos and solution scoping in partnership with Clinical Engineers, resolve ambiguous deployment challenges, and translate customer workflows into actionable insights for product and engineering. Apply deep product fluency, maintain commercial discipline with forecasts, and improve repeatable practices while mentoring less experienced colleagues.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Own complex, strategic accounts by building trusted relationships and aligning stakeholders around transformation plans and measurable outcomes.
  • •Identify and advance high-value adoption, expansion, and renewal opportunities while challenging low-impact work.
  • •Lead discovery and solution scoping, including live product demonstrations and coordinating deeper technical design with Clinical Engineers.
  • •Solve ambiguous deployment challenges by diagnosing root causes, proposing options, and driving practical next steps.
  • •Deliver end-to-end initiatives by coordinating dependencies, tracking progress, surfacing risks early, and maintaining accurate forecasts and account plans.

Pay and Benefits

Salary: USD 140,000 - 165,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLearning BudgetRecharge Days

Key Requirements

  • •5+ years of experience in consultative deployment, account management, management consulting, or related customer-facing technology roles with sustained success.
  • •Ability to independently resolve ambiguous customer and commercial problems and deliver measurable adoption, retention, or expansion outcomes.
  • •Deep product fluency to lead demos and discovery, connecting technical capabilities to clinical and operational needs.
  • •Experience building executive-level business cases and transformation plans that drive investment and adoption.
  • •Strong analytical judgment to identify root causes, assess ROI, and challenge low-impact work.
Experience:HealthcareHealthtechAI
Skills:Commercial judgmentAnalytical judgmentIndependent problem-solvingStakeholder communicationMentorship

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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