Cisco

1 week ago

Leader, Customer Experience Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead a Customer Success team delivering ATX/ACC/Precision engagements. Mentor and coach team members, share best practices, and invest in team development and performance. Own the Customer Success motion and portfolio, partnering with customer success peers, sales account teams, and partners to support CX and Cisco’s strategic objectives. Build capability around technical escalation processes and help remove technical barriers to customer adoption in the assigned theatre.

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead a team of Customer Success Specialists to deliver ATX/ACC/Precision engagements.
•Actively mentor and coach team members, sharing knowledge and best practices across Cisco and the CSS community.
•Invest in team development, team dynamics, and improving overall team performance.
•Partner with other Customer Success roles, sales account teams, and partners to support customer experience and Cisco’s financial and strategic objectives.
•Build knowledge of the technical escalation process, establish key theatre contacts, and support customers by removing technical barriers to adoption.

Key Requirements

Skills:MentoringCoachingKnowledge sharingTeam leadershipCustomer collaboration

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 week ago

Leader, Customer Experience Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead a team of Customer Success Specialists to deliver ATX/ACC/Precision engagements.
•Actively mentor and coach team members, sharing knowledge and best practices across Cisco and the CSS community.
•Invest in team development, team dynamics, and improving overall team performance.
•Partner with other Customer Success roles, sales account teams, and partners to support customer experience and Cisco’s financial and strategic objectives.
•Build knowledge of the technical escalation process, establish key theatre contacts, and support customers by removing technical barriers to adoption.

Key Requirements

Skills:MentoringCoachingKnowledge sharingTeam leadershipCustomer collaboration

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor