KeyCorp

1 week ago

Technical Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Lead the technical design and delivery of IVR and voice bot platforms for contact center self-service. Partner with product, platform, voice, and operations teams to build secure, scalable, low-latency services on Google Cloud Platform. You’ll design Node.js/TypeScript microservices, apply agentic AI patterns with Gemini, LangGraph, and LangChain, and use SRE practices to ensure observability, resiliency, and production readiness while meeting PII/PCI requirements.

Location: New York, Columbus, Charlotte, Pittsburgh, Chicago, Atlanta, Buffalo

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Lead solution architecture and technical design for IVR and voice bot initiatives.
•Design and develop Node.js/TypeScript microservices for cloud-native, low-latency voice requirements.
•Own end-to-end delivery for complex features from design through production.
•Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
•Establish engineering standards (quality, testing, deployment), perform code reviews/mentoring, and apply SRE practices for production readiness and compliance.

Pay and Benefits

Salary: USD 96,000 - 181,000 annually

Key Requirements

•8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
•Strong, hands-on experience with Node.js and TypeScript.
•Proven experience designing and delivering cloud-native solutions on Google Cloud Platform (GCP).
•Solid understanding of microservices architecture, APIs, and distributed systems.
•Hands-on Kubernetes experience, including GKE cluster setup and platform operations.

Experience:8+ yearsContact center technologiesVoice botsIVR

Skills:CollaborationCommunicationProblem-solvingTechnical judgment

Tech Stack:Node.jsTypeScriptGoogle Cloud Platform (GCP)MicroservicesKubernetesGKEGeminiLangGraphLangChainCI/CDAgileInfrastructure as CodeSREObservabilityResiliency

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn

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KeyCorp

1 week ago

Technical Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: New York, Columbus, Charlotte, Pittsburgh, Chicago, Atlanta, Buffalo

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Lead solution architecture and technical design for IVR and voice bot initiatives.
•Design and develop Node.js/TypeScript microservices for cloud-native, low-latency voice requirements.
•Own end-to-end delivery for complex features from design through production.
•Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
•Establish engineering standards (quality, testing, deployment), perform code reviews/mentoring, and apply SRE practices for production readiness and compliance.

Pay and Benefits

Salary: USD 96,000 - 181,000 annually

Key Requirements

•8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
•Strong, hands-on experience with Node.js and TypeScript.
•Proven experience designing and delivering cloud-native solutions on Google Cloud Platform (GCP).
•Solid understanding of microservices architecture, APIs, and distributed systems.
•Hands-on Kubernetes experience, including GKE cluster setup and platform operations.

Experience:8+ yearsContact center technologiesVoice botsIVR

Skills:CollaborationCommunicationProblem-solvingTechnical judgment

Tech Stack:Node.jsTypeScriptGoogle Cloud Platform (GCP)MicroservicesKubernetesGKEGeminiLangGraphLangChainCI/CDAgileInfrastructure as CodeSREObservabilityResiliency

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn