Lead Machine Learning Scientist, Customer Operations

Monzo Bank
London
Workplace: RemoteFull timeFunction: Data Science & Machine LearningSkills: ["Technical leadership","Mentoring","Stakeholder management","Problem-solving","Communication"]

Lead development and deployment of advanced ML solutions to transform customer operations, reducing time and effort to resolve issues and improving customer confidence and satisfaction. Build an effective human-in-the-loop system that augments automation for COps support workflows. Work in cross-functional product squads and provide technical leadership across the ML discipline, steering model lifecycle strategy in partnership with MLOps and backend teams.

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FursaFursa
Monzo Bank
Monzo Bank
2 days ago

Lead Machine Learning Scientist, Customer Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead development and deployment of advanced ML solutions to transform customer operations, reducing time and effort to resolve issues and improving customer confidence and satisfaction. Build an effective human-in-the-loop system that augments automation for COps support workflows. Work in cross-functional product squads and provide technical leadership across the ML discipline, steering model lifecycle strategy in partnership with MLOps and backend teams.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Identify and scope high-impact opportunities to transform Customer Operations with Machine Learning.
  • •Lead design and development of advanced ML models, including work on LLMs, RAG, and sequence-based architectures for query resolution and routing.
  • •Provide technical leadership across the ML discipline, driving best practices and mentoring others.
  • •Steer ongoing technical strategy with MLOps and backend engineers to enable rapid iteration across the full ML model lifecycle.
  • •Ship highly impactful ML-based solutions as a technical individual contributor embedded in an agile cross-functional product squad.

Pay and Benefits

Perks:Learning BudgetRelocation

Key Requirements

  • •Multiple years track record leading development and deployment of advanced ML models to solve real business problems in a fast-moving tech environment.
  • •Experience developing and shipping deep learning and graph-based and/or sequence-based ML architectures to production with measurable business impact.
  • •Extensive experience writing production Python code and strong command of SQL for daily work.
  • •Comfort working on end-to-end journeys from business problem to solution impact in production.
  • •Comfort with ambiguity and experience helping teams and stakeholders resolve it; communicate ML ideas to non-domain colleagues.
Experience:Machine learningFast-moving techCustomer operations
Skills:Technical leadershipMentoringStakeholder managementProblem-solvingCommunication
Languages:English
Tech Stack:Machine LearningLLMsAutonomous agentsHuman-in-the-loopRAGSequence-based architecturesGraph-based architecturesDeep learningPythonSQLGoMicroservicesMLOps

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn