Customer Experience Associate
Flock Safety
United States
Workplace: RemoteFull timeUSD 55,000 - 55,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Critical thinking","Problem-solving","Time management","Independence"]Provide quick, friendly, high-quality customer assistance via phone, live chat, and email for current and prospective customers. Become an expert on Flock Safety products and share best practices for effective software use. Tactfully resolve escalated cases by partnering with Product, Engineering, Operations, Sales, Project Management, and Customer Success, while contributing to the Customer Help Center and recommending product improvements.
