Bilingual Senior Customer Success Manager (STE - 12 month contract, French/English)

Hootsuite
Vancouver, Toronto, Calgary, Edmonton, Ottawa
Workplace: HybridContractCAD 80,000 - 112,000Function: Customer Success & Account ManagementSkills: ["Customer focus","Collaboration","Communication","Problem solving","Influence"]

Own a portfolio of high-value customers and guide them through their social media maturity journey using Hootsuite enterprise and partner products. Build executive-level relationships, create account plans, run success reviews and value workshops, and drive adoption, revenue retention, and customer advocacy. Monitor account health throughout the relationship, collaborate with Account Managers on expansion opportunities, and champion product feedback cross-functionally to help customers achieve measurable outcomes.

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FursaFursa
Hootsuite
Hootsuite
2 days ago

Bilingual Senior Customer Success Manager (STE - 12 month contract, French/English)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of high-value customers and guide them through their social media maturity journey using Hootsuite enterprise and partner products. Build executive-level relationships, create account plans, run success reviews and value workshops, and drive adoption, revenue retention, and customer advocacy. Monitor account health throughout the relationship, collaborate with Account Managers on expansion opportunities, and champion product feedback cross-functionally to help customers achieve measurable outcomes.
Location: Vancouver, Toronto, Calgary, Edmonton, Ottawa
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead day-to-day relationship management for a book of high-value customers, guiding their success on their social journey.
  • •Build and maintain influential relationships with customers with complex use cases, from end users to executive sponsors.
  • •Run onboarding, define Mutual Account Plans, lead success reviews, value workshops, and regular check-ins to drive engagement.
  • •Actively monitor account health and adoption throughout the customer relationship and intervene with strategies to improve workflows and product use.
  • •Collaborate with Account Managers on account strategies and qualified lead generation (CSQL), and work cross-functionally to champion product adoption and improvements.

Pay and Benefits

Salary: CAD 80,000 - 112,000

Key Requirements

  • •Significant years of customer-facing or account management experience, preferably in technology (SaaS), with a proven record of successful adoption.
  • •Solid knowledge of social media and/or social marketing and business use of social media.
  • •Ability to quickly learn new technologies and explain product features and social media concepts clearly to customers.
  • •Demonstrated proactive customer focus and desire to help and serve customers to meet their needs.
  • •Strong collaboration and communication skills, including written and verbal communication and active listening.
Experience:SaaSTechnologySocial media
Skills:Customer focusCollaborationCommunicationProblem solvingInfluence
Languages:EnglishFrench
Tech Stack:HootsuiteSocial media

Company Brief

Hootsuite
Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn