Zendesk Implementation Consultant

Talent Safari
Nairobi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Presentation","Customer focus","Self-starter","Stakeholder management"]

Configure and deploy Zendesk end-to-end for client service teams: run requirement workshops, design solution workflows (forms, routing, SLAs, macros/views), migrate and integrate data with CRM/telephony/email/WhatsApp via APIs, and support go-live with training and documentation. Deliver reporting in Zendesk Explore, present recommendations to non-technical stakeholders, and contribute to pre-sales scoping. Requires hands-on CRM/service platform administration and a current Zendesk certification (with Support Administrator obtained within three months).

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FursaFursa
Talent Safari
Talent Safari
4 days ago

Zendesk Implementation Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Configure and deploy Zendesk end-to-end for client service teams: run requirement workshops, design solution workflows (forms, routing, SLAs, macros/views), migrate and integrate data with CRM/telephony/email/WhatsApp via APIs, and support go-live with training and documentation. Deliver reporting in Zendesk Explore, present recommendations to non-technical stakeholders, and contribute to pre-sales scoping. Requires hands-on CRM/service platform administration and a current Zendesk certification (with Support Administrator obtained within three months).
Location: Nairobi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Configure and deploy Zendesk end-to-end, including ticket forms/fields, business rules, SLAs, macros, views, routing, and the help centre.
  • •Run requirement workshops, map client service processes, and translate them into platform designs for the solution.
  • •Migrate data and integrate Zendesk with surrounding systems (CRM, telephony, email, WhatsApp/social channels, and internal systems) via API.
  • •Deliver user training and client-facing documentation, and support clients through go-live and the first weeks after.
  • •Build and interpret reporting (e.g., Zendesk Explore dashboards) and present designs, recommendations, and pre-sales scoping input to stakeholders.

Key Requirements

  • •3 to 5 years working with customer service, CRM, or contact centre platforms in a commercial setting.
  • •Delivered at least one Zendesk (or equivalent) implementation end-to-end: requirements gathered, configuration, data migrated, users trained, and client taken live.
  • •Hands-on administration of a CRM or service platform.
  • •Zendesk is preferred; Salesforce, HubSpot, Freshdesk, Dynamics, ServiceNow, or equivalent acceptable where implementation depth is real.
  • •Current Zendesk certification required; Zendesk Support Administrator must be obtained within the first three months in role.
Experience:3-5 yearsCustomer serviceCRMContact centreConsulting
Skills:CommunicationPresentationCustomer focusSelf-starterStakeholder management
Certifications:Zendesk certificationZendesk Support Administrator
Tech Stack:ZendeskSalesforceHubSpotFreshdeskDynamicsServiceNowCRMContact centreREST APIsWebhooksAPIsZendesk ExploreZendesk App DeveloperAI AgentsChatbotsWhatsAppTelephonyEmailMacrosViews

Company Brief

Talent Safari
Talent Safari is a recruitment platform connecting employers with vetted tech and product talent through targeted hiring solutions, talent sourcing, and recruitment services to accelerate team growth and hiring outcomes.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
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