Onboarding Manager (US)

Nory
New York
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Project management","Customer value mindset","Process-driven"]

Own onboarding for SMB customers in the US, ensuring a fast path to value and smooth go-live. Run high-volume onboardings in parallel while educating customers on best practices and driving long-term adoption of Nory. Apply and improve onboarding playbooks, coordinate with Sales, Customer Success, and Support, and act as the voice of the customer. Experiment with AI to streamline onboarding and share what works across the team.

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Nory
Nory
12 hours ago

Onboarding Manager (US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own onboarding for SMB customers in the US, ensuring a fast path to value and smooth go-live. Run high-volume onboardings in parallel while educating customers on best practices and driving long-term adoption of Nory. Apply and improve onboarding playbooks, coordinate with Sales, Customer Success, and Support, and act as the voice of the customer. Experiment with AI to streamline onboarding and share what works across the team.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the SMB onboarding journey from post-sale handover through go-live and transition to Customer Success & Support.
  • •Drive fast time to value by running high-volume onboardings in parallel while maintaining quality.
  • •Ensure successful adoption by understanding customer goals, educating on best practices, and setting customers up for long-term value.
  • •Follow and improve SMB onboarding playbooks and SOPs by feeding back real-world learnings as the team grows.
  • •Coordinate cross-functionally with Sales, Customer Success, and Support and surface customer insights to shape product and onboarding.

Pay and Benefits

Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental LeaveLearning BudgetHome Office

Key Requirements

  • •2 to 4 years of experience in onboarding, implementation, or customer success within SaaS, ideally with SMB customers.
  • •Clear and confident communication skills that build trust with customers and stakeholders quickly.
  • •Strong project management to juggle a high volume of onboardings, stay organized, and drive customers toward go-live.
  • •A customer value mindset—adapt guidance to each customer and set them up for long-term success.
  • •A coachable, process-driven approach, energized by following a proven playbook while improving it based on real-world learnings.
Experience:SaaSHospitality
Skills:CommunicationEmpathyProject managementCustomer value mindsetProcess-driven

Company Brief

Nory
Nory is an AI-native restaurant management platform that unifies sales forecasting, labour planning, inventory, payroll and BI into one system to help operators reduce costs, cut waste, and improve profitability across multi-site restaurant groups.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dublin, Ireland
Founded: 2021
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor