Salesforce

2 months ago

Customer Success Manager, Senior Manager - Tableau

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Strategic, customer-focused leader driving multi-org Signature engagements for Tableau within Health & Life Sciences and SaaS contexts. Owns ROI-driven programs, aligns stakeholders, designs scalable workflows, and ensures value delivery and adoption of Salesforce/Tableau solutions across complex accounts.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring activities translate into tangible value for the customer.
•Complex Program Management: Own the Signature experience across multi-org customers, coordinating multiple work streams and integrating priorities into comprehensive success plans.
•Resource Mobilization: Act as the central resource for the team and customer, proactively bringing in expert resources as needed.
•Engagement Charter: Craft a clear engagement charter with goals and metrics to align internal and external teams.
•Business Value Integration: Align the Account Success team and internal stakeholders around the customer’s business and technical goals to ensure value delivery.

Pay and Benefits

Perks:401kHealth InsuranceEquity

Key Requirements

•5-6 years of relevant experience in Customer Success, SaaS, or strategic consulting.
•5-6 years experience using Tableau and strong knowledge of analytics strategy.
•Exceptional communication and presentation skills with ability to influence at executive levels.
•Ability to manage objections, navigate complex discussions, and drive cross-functional alignment.
•Ability to clarify roles, coordinate collaborators, and ensure technical and business alignment.

Experience:5-6 yearsSaaSHealthcareLife SciencesTableauAnalytics

Skills:CommunicationPresentationInfluenceStakeholder managementNegotiation

Tech Stack:TableauTableau CloudTableau ServerCRM AnalyticsEinstein AnalyticsAIData analytics

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 months ago

Customer Success Manager, Senior Manager - Tableau

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring activities translate into tangible value for the customer.
•Complex Program Management: Own the Signature experience across multi-org customers, coordinating multiple work streams and integrating priorities into comprehensive success plans.
•Resource Mobilization: Act as the central resource for the team and customer, proactively bringing in expert resources as needed.
•Engagement Charter: Craft a clear engagement charter with goals and metrics to align internal and external teams.
•Business Value Integration: Align the Account Success team and internal stakeholders around the customer’s business and technical goals to ensure value delivery.

Pay and Benefits

Perks:401kHealth InsuranceEquity

Key Requirements

•5-6 years of relevant experience in Customer Success, SaaS, or strategic consulting.
•5-6 years experience using Tableau and strong knowledge of analytics strategy.
•Exceptional communication and presentation skills with ability to influence at executive levels.
•Ability to manage objections, navigate complex discussions, and drive cross-functional alignment.
•Ability to clarify roles, coordinate collaborators, and ensure technical and business alignment.

Experience:5-6 yearsSaaSHealthcareLife SciencesTableauAnalytics

Skills:CommunicationPresentationInfluenceStakeholder managementNegotiation

Tech Stack:TableauTableau CloudTableau ServerCRM AnalyticsEinstein AnalyticsAIData analytics

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor