Customer Success Manager, Senior Manager - Tableau

Salesforce
Chicago, Atlanta, Seattle, Indianapolis, Austin, Dallas
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-6 yearsSkills: ["Communication","Presentation","Influence","Stakeholder management","Negotiation"]

Strategic, customer-focused leader driving multi-org Signature engagements for Tableau within Health & Life Sciences and SaaS contexts. Owns ROI-driven programs, aligns stakeholders, designs scalable workflows, and ensures value delivery and adoption of Salesforce/Tableau solutions across complex accounts.

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FursaFursa
Salesforce
Salesforce
3 months ago

Customer Success Manager, Senior Manager - Tableau

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Strategic, customer-focused leader driving multi-org Signature engagements for Tableau within Health & Life Sciences and SaaS contexts. Owns ROI-driven programs, aligns stakeholders, designs scalable workflows, and ensures value delivery and adoption of Salesforce/Tableau solutions across complex accounts.
Location: Chicago, Atlanta, Seattle, Indianapolis, Austin, Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring activities translate into tangible value for the customer.
  • •Complex Program Management: Own the Signature experience across multi-org customers, coordinating multiple work streams and integrating priorities into comprehensive success plans.
  • •Resource Mobilization: Act as the central resource for the team and customer, proactively bringing in expert resources as needed.
  • •Engagement Charter: Craft a clear engagement charter with goals and metrics to align internal and external teams.
  • •Business Value Integration: Align the Account Success team and internal stakeholders around the customer’s business and technical goals to ensure value delivery.

Pay and Benefits

Perks:401kHealth InsuranceEquity

Key Requirements

  • •5-6 years of relevant experience in Customer Success, SaaS, or strategic consulting.
  • •5-6 years experience using Tableau and strong knowledge of analytics strategy.
  • •Exceptional communication and presentation skills with ability to influence at executive levels.
  • •Ability to manage objections, navigate complex discussions, and drive cross-functional alignment.
  • •Ability to clarify roles, coordinate collaborators, and ensure technical and business alignment.
Experience:5-6 yearsSaaSHealthcareLife SciencesTableauAnalytics
Skills:CommunicationPresentationInfluenceStakeholder managementNegotiation
Tech Stack:TableauTableau CloudTableau ServerCRM AnalyticsEinstein AnalyticsAIData analytics

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor