Escalation Engineer - DLP

Zscaler
Bengaluru
Workplace: HybridFull timeFunction: CybersecurityExperience: 8+ yearsSkills: ["Communication","Problem-solving","Collaboration","Customer obsession","Bias for action"]

Escalation Engineer - DLP will serve as the highest level of technical support for complex DLP issues, owning root-cause analyses, coordinating with product and engineering teams, and communicating with customers to resolve critical CASB/DLP problems in a hybrid Bangalore-based role.

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FursaFursa
Zscaler
Zscaler
5 months ago

Escalation Engineer - DLP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Escalation Engineer - DLP will serve as the highest level of technical support for complex DLP issues, owning root-cause analyses, coordinating with product and engineering teams, and communicating with customers to resolve critical CASB/DLP problems in a hybrid Bangalore-based role.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Cybersecurity

Key Responsibilities

  • •Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
  • •Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
  • •Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
  • •Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
  • •Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Pay and Benefits

Perks:Health InsuranceTime OffParantal LeaveRetirement OptionsIn-office Perks

Key Requirements

  • •Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
  • •Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
  • •Strong understanding of Unix/Linux and Windows operating systems
  • •Practical working knowledge of AWS, Azure, or GCP cloud environments
  • •Deep understanding of data protection principles and practices
Experience:8+ yearsCybersecurityDLPCloud security
Skills:CommunicationProblem-solvingCollaborationCustomer obsessionBias for action
Languages:English
Tech Stack:UnixLinuxWindowsAWSAzureGCPPythonPowerShellServiceNowSalesforceJIRA

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn