Clinical Form Specialist

Heidi Health
Philippines
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Judgement","Organization","Accountability","Patience"]

Configure and validate healthcare PDF forms so the correct clinical information lands in the right fields. In the Clinical Enablement team under Customer Experience, you’ll receive and triage form requests from clinicians and enterprise customers across multiple regions, label and type every form field, handle end-to-end form setup in Adobe Acrobat, and surface patterns/edge cases to improve what gets built next.

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Heidi Health
Heidi Health
1 day ago

Clinical Form Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Configure and validate healthcare PDF forms so the correct clinical information lands in the right fields. In the Clinical Enablement team under Customer Experience, you’ll receive and triage form requests from clinicians and enterprise customers across multiple regions, label and type every form field, handle end-to-end form setup in Adobe Acrobat, and surface patterns/edge cases to improve what gets built next.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive, triage, and configure form requests for user-submitted items, enterprise deal requirements, and community templates.
  • •Label and type every field on incoming forms using Field Recognition, including setting field types and character limits for layout accuracy.
  • •Configure forms end to end when more than field labeling is needed, such as preparing source PDFs, adding missed fields, and resizing/alignment.
  • •Surface patterns and edge cases from the queue and feed insights back to the forms and growth teams to inform what gets built next.
  • •Maintain your workload across regions and urgency levels, escalating early when volume or complexity increases.

Pay and Benefits

Perks:Learning BudgetWellness StipendHome OfficeParental LeaveHmo CoverageFertility SupportWork From

Key Requirements

  • •Early-career fit and a quick learner who can pick up the Heidi product fast and work autonomously with high accountability.
  • •Highly organised time management with clear, direct communication and the ability to set realistic timelines with users.
  • •Strong judgement to know when a form can be handled as-is versus when it needs follow-up, and to flag the second case early.
  • •Patience for detailed, repetitive work done correctly, including checking your own output.
  • •Strong working knowledge of Adobe Acrobat or form-building tools, plus comfort working with ambiguity and improving processes as you learn.
Skills:CommunicationJudgementOrganizationAccountabilityPatience
Tech Stack:Adobe AcrobatNotionIntercom

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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